Brian Hicks Email & Phone Number

Princeton, Nj

• Provide remote and on-site helpdesk support for ~200 users in a Windows environment• Handle reporting and manage patient campaigns with SQL and MS Report Builder • Troubleshoot hardware, software, medical applications for technologists and radiologists• Handle purchasing, allocation, asset tracking• Follow best practices to ensure safety of patient data and compliance with HIPAA regulations• Perform auditing in medical applications

Greater Philadelphia Area

Provide customer-centered support and troubleshooting for Windows software and hardware to small companies, non-profits and individuals

Princeton, New Jersey

Supported NOAA scientists and monitored supercomputers to prevent loss of data and processing timePrevented unauthorized access and damage to local and remote supercomputers; monitored performance, performed security and environment checksPatched Windows desktops, Windows servers, and Mac desktopsProvided help desk support for printers, peripherals, Windows, network issuesReceived and maintained US Security Clearance

University Park

• Supported and supervised 10+ computer labs across Penn State (main campus) to ensure proper functioning.• Resolved computer issues for students, faculty, and community members accessing laboratory equipment.

Wyndmoor, Pa

• Completed coding for an online search tool used in Material Safety Data Sheets in ASP.Net.• Provided custom setup of new PCs and hardware/software maintenance for scientists and administrators.