Brian Johnson Email & Phone Number

Jacksonville, Florida, United States

Richardson, Texas, United States

- Oversee the entire servicing operations alongside one other Operations Managers, collectively being responsible for 20-25 Front Line Managers, 20-25 Specialist Supervisors, and 300-325 Specialists. - Collect and analyze data based on our KPIs to create action plans and identify areas of continuous improvement.- Work closely with our clients to report.

Richardson, Texas, United States

- Oversee a fast-paced, high-visibility department, which includes individuals operating in a 24/7 environment.- Manage a team of ~25 escalation supervisors, including performance review, coaching, creating action plans, and creating/modifying schedules.- Work with business partners to strategize ways to reach departmental goals and transform current.

Richardson, Texas

- Manage a team of ~15 Process Associates and up to two Subject Matter Experts (Team Leads), who are responsible for fostering inner-team growth.- For evening / overnight shifts, be responsible for about 75 specialists, including handling and/or escalating system issues and advising specialist of alternative protocols.- Conduct daily coachings, weekly team.

Jacksonville, Florida Area

- Manage the day-to-day operations of a team of ~15 Process Associates and up to two Subject Matter Experts (Team Lead), who are responsible for gathering and analyzing data per client specifications.- Maintain/review productivity reports and provides additional training/coaching to Process Associates and SME, to ensure performance metrics are met and.

Jacksonville, Florida, United States

- Supported a team of 10-14 Process Associates through coaching, mentoring, and overall development of process knowledge. - Built team member capabilities through frequent, effective feedback and timely resolution of queries, while maintaining a high bar and desire for excellence. - Participated in team data entry duties, to ensure continue self-learning.

Jacksonville, Florida, United States

- Gathered and analyzed data according to client specifications, with an emphasis on accuracy and efficiency.- Stayed current on changing policies, procedures, and clarifications pertaining to job functions, utilizing multiple channels of information dissemination.- Assisted team members with understanding of policy, increasing overall team and site.

Jacksonville, Florida Area

• Posted rental payments and investigated unpaid balances, including delivering notices and filing evictions, as necessary.
• Managed maintenance staff: Collected work order requests from residents. Organized maintenance priorities and assigned them, accordingly. Followed up with both the residents and maintenance employees to ensure issues.
• Toured prospective residents around the property; sold the benefits of our community. Completed applications for interested parties, and worked with them throughout the entire leasing process. Followed up with.
• Utilized leasing and billing software, such as Yardi and Nexus.
• Answered phones and responded to resident and prospect emails.

Tampa, FL

- Whether welcoming guests with a friendly demeanor and timely check-ins, or meeting their needs and fulfilling requests, my primary responsibility at Hampton Inn was exceptional customer service. I sincerely strived to ensure every single guest of our hotel had a stay that exceeded any and all expectations. -My name was personally mentioned in 5-Star.

Fishkill, NY

Business Administration And Management, General

Business Administration And Management, General