Brian Cosgrove Email & Phone Number

Pittsburgh, PA, US

Remote

• Review legal documents using Relativity and other e-Discovery platforms
• Demonstrate attention to detail and critical thinking skills while reviewing large documents; meeting rate of review expectations without sacrificing accuracy
• Identify personal identifiable information (PII) then create, edit, code and tag entity cards in platform per project protocol
• Assist with Quality Assurance/Control and mass data entry/normalization in Microsoft Excel

Glassport, Pennsylvania, United States

• Write and edit online content including; blog posts, web articles, white papers/e-guides, social media posts, landing pages, brochures and lead engagement/nurturing email drip campaigns for a diverse range of clients..
• Serve as project manager to a team of freelancers and independent contractors to ensure client deliverables are met in a timely manner.
• Work closely with clients to develop content strategy that meets marketing objectives while educating and engaging buyer personas to drive leads and conversions.
• Provide online marketing consultations and proposals to clients identifying their immediate and long-term SEO needs and how to elevate their ranking in search engines and overall web presence.
• Optimize on-site and off-site web content for search engines through extensive keyword research, SEO analysis/strategy development and competitor research.
• Create Wordpress sites, structure site navigation, edit graphics, and recommend useful Wordpress plugins.

• Responded to customer and technical support tickets in ZenDesk
• Provided real-time chat and social media support
• Moderated Company’s social media pages (Facebook and Twitter) and online forums including reviewing and removing offensive posts and filtering content
• Troubleshot, escalated, and resolved technical and non-technical site issues
• Followed up on open tickets as needed to confirm satisfactory resolution
• Worked collaboratively with merchandise and order processing teams including coders and tech teams to facilitate best service and user experiences for members

Greater Pittsburgh Area

• Wrote grant proposal resulting in project funding from the Spout Fund
• Worked in coordination with indie and local bands, concert promoters and venues to promote emerging underground/independent music coming to local venues
• Maintained website at pittsburghnetradio.com and programmed Live 365 streaming Internet radio station
• Managed all promotion and marketing efforts effectively using SEO, message boards, and email lists
• Handled media sales – sold banner ads on website and solicited project sponsorship
• Press coverage of Pittsburgh Net Radio included features in Pittsburgh City Paper, Pulp, Pittsburgh Tribune Review, Pittsburgh Dish, and Pittsburgh Post-Gazette

Greater Pittsburgh Area

• Provided clerical support for agent and sales staff
• Received inbound calls and assisted policyholders with questions regarding their auto and home insurance
• Daily communication with State Farm underwriters and claim reps regarding policy issues and claims
• Assisted with marketing additional lines of insurance, auto refinancing, and other State Farm products with existing client base
• Maintained log of policy changes and ensured they were completed and input into database, logging notes to reference policy changes made and hardcopy mailings to State Farm regional centers

Greater Pittsburgh Area

• Effectively managed all real estate and title work for Principal Residential Mortgage – the company’s largest client
• Served as liaison between borrower/client and our vendors, communicating daily with loan processors and counselors to resolve market value disputes, addendum requests, title clearance resolutions and order status.
• Tracked work of various departments internally to ensure that client files were completed in a timely manner
• Assisted appraisers in correcting their work to ensure orders were completed per client, Quality Control, Fannie Mae and USPAP guidelines
• Represented the company on out of state on-site assignments, marketing appraisal and title products

• Composed press releases for newspapers, television, and radio. Wrote proclamations that were rewarded weekly by County officials
• Transferred to the Department of Elections and assisted with absentee ballots, campaign petitions, financial expense reports, and miscellaneous duties in preparation for Election Day
• Heavy phone work, customer service, computer data entry, interaction with general public and media, filing, mass duplication chores, and messenger duties in Downtown Pittsburgh
• Returned to work as seasonal aide for both 2004 and 2008 Presidential elections

Greater Pittsburgh Area

Updated website weekly utilizing basic HTML and graphic design