Brian Jones Email & Phone Number

Chicago, Illinois, United States

Oklahoma City, Oklahoma, United States

• Working within a small technology company has empowered collaboration with clients from the beginning of the sales cycle through implementation:
• Marketing - Translate technical capabilities into business benefits for marketing campaigns, trade shows, and social channels. Writing LinkedIn articles, creating webinars, and video campaigns to improve brand.
• Sales Engineer - Create and deliver product demonstrations, presentations, and assist in answering RFP and RFI. Completed over 40 customized technical demos within the last 12 months.
• Business Analyst - Gather business and customer requirements from stakeholders and translate them into user stories and processes. Reduced settlement time for one client by 50% within the first year.
• Project Management & Configuration - Translate user stories into functional software while managing projects from initiation through completion. Engage with clients using the Scrum framework and agile tools such as.
• Account Management - Foster and maintain relationships, while scaling technology within the United States and Canada by identifying existing pain points and new opportunities.

Oklahoma City, Oklahoma Area

• Responsible for training, leading, and mentoring a national team of property claim adjusters:
• Designed and instructed property training at Vale Training to seasoned and newly hired field adjusters.
• Developed and implemented an enterprise strategy to increase field presence, resulting in a 20% YOY reduction in independent adjusting costs.
• Provided guidance on complex claims, policy interpretation, and estimating best practices, while improving average file quality to a 90% pass rate.
• Groomed and promoted five individual contributors into supervisory roles.

Oklahoma City, Oklahoma Area

• CSAA Insurance, Oklahoma City, OK
• Lead and developed a team of tenured property claims adjusters.
• Implemented an early detection protocol for high-risk claims.
• Guided claims investigations, policy interpretation, and estimating.
• Acted as a liaison between claims, underwriting, subrogation, and SIU.
• Created standardized criteria for technical file documentation.

Oklahoma City, Oklahoma Area

• Investigated and adjusted high-risk losses, reducing complaints by 50% in the first year.
• Coordinated multiple parties to resolve sensitive claim files.
• Created a strategic proof of concept to build a national field adjuster presence.
• Supported the marketing initiatives of CSAA Agents through field visits and handholding of clients.

Oklahoma City, Oklahoma Area

• Prepared auto damage estimates, exceeding goals each quarter.
• Negotiated settlements with first and third-party clients.
• Authored settlement letters, denials, and issued payments.
• Improved customer satisfaction by 17% by over-delivering on settlement time.
• Created an engagement survey and selected for Farmer Mentorship program.

United States

• Inspected and prepared property repair estimates for catastrophes throughout the United States.
• Consistently exceeded cycle time and settlement goals under high pressure and large claim backlog.
• Assisted local claims offices during times of low CAT activity.
• Mentored newly hired adjusters into their new role through field rides and one-on-ones.

Oklahoma City, Oklahoma Area

• Investigated liability on non-injury vehicular claims.
• Interviewed multiple parties to ensure fair claim settlement.
• Procured documentation from various sources and vendors.
• Acted as a liaison between policyholders/claimants and network repair shops.

Bachelor'S Degree, Audio Engineering And Music Business

Communication And Media Studies