Brian Jackson Email & Phone Number

Washington, DC, US

Responsible for the creation and administration of the Customer Success program, including onboarding and training. Manage the US Customer Experience team, which includes implementation specialists, customer success professionals and first contact support.

Serve as account owner, providing leadership and strategic advice to customers and internal stakeholders. Maintain and increase recurring revenue while mitigating churn risk for portfolio customers. Ensure customer referencability and ongoing satisfaction.

Washington, DC

Manage US & Canadian Customer Success Team. Sales Engineer for High-Value Sales Opportunities. Cross-Team Liaison. Special Projects.

Washington, DC

Ensuring client success from both a granular AND company-wide lens. Lead customer success for all US and Canadian clients. Regularly hold webinars and learning sessions, and help create strategy to bring the best product to the public, while managing a portfolio of clients on a day-to-day basis.

Washington D.C. Metro Area

• Managing a client portfolio of over 50 Fortune 500 member organizations for a total of $1.6 million yearly
• Creating and maintaining STEM-focused councils of college presidents, c-suite executives and other education leaders
• Lead a series of executive roundtables that led to more than 200 organizations adopting and promoting scalable, effective models of computer science in K-12 and higher education, in addition to diversity in tech careers
• Helping companies realize a 30% better… Show more
• Helping companies realize a 30% better return on investment in workforce strategy spending Show less

Washington, DC

• Associate Editor of EdTech: Revolution in Education 2013, a synopsis of technology used throughout the education space
• Researched and created original content for external communications with the public and clients
• Assisted with creation and ongoing management of Million Women Mentors, the STEM Food & Ag Council and the STEM Higher Education Council

Washington, DC

• Managed day-to-day operations for over 2,000 apartments, houses and commercial properties
• Created and executed legally binding documents for all leases in conjunction with clients and local property law
• Organized, designed and presented letters, reports and presentations for clients