Brian Peterson Email & Phone Number

Henderson, Nevada, United States

Colorado Springs, Colorado, United States

Las Vegas, Nevada, United States

Project manager responsible for direction, coordination, implementation, control, and completion of multiple projects, for multiple clients while remaining aligned with strategy, commitments, goals, and budget adherence.

Responsible for connecting vision to executable solutions and evolving the technology, capabilities, and partnerships needed to drive positive customer experience for Windstream's consumer and SMB customers. Manage the strategy, systems and platforms that enable customer support, self servicing, service provisioning and access network monitoring.

Twinsburg, Ohio

Management for technical and customer service performance of multi-channel contact center operations, partnered with multiple internal management teams to develop support process, procedures, and training.- Project Management- Vendor Management

-Responsible for migration, implementation and support of mission-critical systems.-Developed internal applications and process for life support, information storage, access and systems integration-Project Management-Advanced Support for Contact Center Agents

Strategic Initiatives, develop and maintain Vendor relationships to drive efficiencies in support and the customer experience.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Aa Marketing Management

Microsoft Certified Professional