- Coordinate with COO & Dir. Operations on all operational aspects of FIO- Directly manage Title Sponsor onsite operational and event needs- Oversight of various event vendors from load-in, to execution, to load-out- Work directly with PR company to ensure all Media Center needs were met- Formulate Tournament set-up, activation, and teardown schedules- Main onsite POC for PGA Tour rules team for all primary needs - Operationally manage ancillary tournament events- Organize and execute the onsite concession setup, service, and breakdown plan

Sales Reporting• Defined Net Revenue Retention & Customer Retention Reporting for Customer Success Team• Built Published Dashboards Weekly Sales & KPI’s Trackers for Executive TeamLaunched Sales Enablement Program for Internal and External Users• Designed 30-day On-Boarding Program for Sales Team• Responsible for Training New Team MembersDefined & Implemented Shipping Fee Table, Saved Company +$270k since 2020Defined and Created SOP’s and RFP’s Across Multiple DepartmentsCollecting W9 & 1099’s from Customers and Independent Contractors

• Develop and Sell Customized Programs Tailored to Client Objectives• Aggressively Pursue and Close New Business by Building Trust, Loyalty, and Solid Long-Term Relationships with Key Decision-Makers• Coordinate All Aspects of the Sale from Start to Finish, Including Price and Contract Negotiations• Create, Conduct, and Deliver Customer Presentations and ProposalsKey Performance Indicators• Sales Activity - 56% of Total Channel Sales (2019)• Prospecting Activity - 52% of All Channel Activity (2019)

Key Performance Indicators• Sales Activity - 110% of Call Volume• Lead Qualification - 110% of Prospect Conversion Quota• Lead Conversion - Added 180+ Deals & $250k+ to Golf Channel Pipeline

• Ran custom-fitting events throughout territory• Oversaw, planned, prep all events in territory • Event Set-up on Location & Fittings• Sales & Order Processing• Account Relations & Management

• Coordinate Event Details Between the Event Contact and the Tour Bus Staff• Prospect for New Events & Generate Additional Revenue for Outside Events Department• Order Entry & Invoicing for all Tour Bus Events• Demonstrate Product Knowledge while Selling Face to Face at Events• Wrote Standard Operating Procedures for Six Vehicles used in the Outside Events Department

• Tournament Operations • Manage Outside Staff• Assist Head Professional with Day to Day Operations• Responsible for Opening & Closing the Golf Shop• Oversaw Opening & Closing Duties• Assist Merchandiser with Buying, Opening Accounts, & Product Placement• Maintain a Clean and Organized Golf Shop • Run the First Tee and Be on Course to Take Care of Member's Needs • Promoted All Club Events to Members & Guests

Tournament Operations• Being the Point Man for Groups of 16-144 players• Coordinating F&B, Guest Service Staff, and Players to Ensure a Smooth EventRun the Day-to-Day Operations in the Golf Shop of a High-End Daily Fee Course • Merchandising & Buying Products for Golf Shop• ake Physical Inventory and Place Orders with VendorsCreated Social Media Plan and Executed a Monthly Strategy to Boost Course EngagementCreated the Junior Golf Program at the ClubPromoted All Club Events to Guests through Phone Calls, Emails, and Word of Mouth

As a member of the team for the grand opening of The Reserve at Moonlight Basin I assisted with:• Coordinated and executed of a multi-day event where we hosted 1,500 guests for a private party and 144 players for a shotgun tournament.• Oversaw set up and design of retail space in club house and worked with Head Golf Professional to create and execute a merchandising plan over the season,• Trained and managed PGM Program students and other golf staff employees to be able to provide service expected of management.• Scheduling and payroll duties were preformed• Designed a club building and repair station and drew up business plan to provide those services to other private clubs in the area.

Provide high quality customer service in a high end private golf facility setting where organization, attention to detail, the ability to multitask and work at a fast pace setting are key to success.

Responsible for greeting the guests upon arrival as well as providing them with a fond farewell. Provide guests local knowledge of the city of San Diego as well as recommendations of restaurants and entertainment venues. I would coordinate the arrival and departure of 200+ hotel guests and visitors on a daily basis.

I would assist customers in finding the proper golf club components as well as, operate a POS system, preform S&H duties, and would keep a computerized inventory.