Brian Waechter Email & Phone Number

• Led cross-functional project teams supporting a 900+ employee claims organization, overseeing project intake, discovery, team selection, execution, tracking, roll-out, and validation• Oversaw product management for a new vehicle photo upload tool, ensuring seamless integration and collaboration between IT and business teams for seamless integration• Facilitated contract updates and inter-business meetings• Spearheaded User Acceptance Testing, streamlined communication on upcoming changes,and took charge of validation and issue resolution• Analyzed key data trends and communicated actionable insights to executives and teammembers for strategic planning• Achieved a 41% increase in claim payment returns following the completion of a processreview and implementation of suggested changes• Owned the UiPath Robotic Process Automation (RPA) strategy for claims department,establishing a framework for RPA recommendations, intake, discovery, build, testing, & launch• Delivered RPA for the training department, resulting in 750 hours / year in time savings• Received quarterly Organizational Excellence Award for innovation• Acted as a Business Analyst, coordinating technical needs, testing, implementation, and troubleshooting between IT and business teams• Managed day-to-day vendor relations, contracts, SLA’s and RFP’s with 5+ vendors• Led a cross-functional Diversity & Inclusion team, identifying a diverse charity for supportthrough donations

• Led interdepartmental team in completing a complete review and overhaul of our Quality Assurance process ◦ Collaborated closely with the Head of Claims Department to comprehensively understand the issue and define project scope ◦ Orchestrated and facilitated all process mapping, brainstorming sessions, and other collaborative working sessions ◦ Responsible for coordinating all communications, overseeing process roll-out, and meticulously validating project outcomes • Acted as Business Analyst supporting claims department and working closely with IT during build, testing and roll-out of new claims handling software ◦ Evaluated departmental requirements and communicated them to the IT team ◦ Orchestrated User Acceptance Testing coordination and collaborated with IT to resolve issues efficiently • Managed the implementation of the company’s first vehicle photo upload application, ensuring seamless integration across both companies IT departments and business teams

• Served as Administrator for third-party vendor medical bill management software, overseeing operational maintenance, settings, report requests, analysis, issue escalation, vendor outage resolution, troubleshooting, and validation ◦ Collaborated with the vendor to coordinate internal IT resources for software issue resolution and upgrades ◦ Led a team of 6 Subject Matter Experts (SMEs) to support the organization in resolving software-related issues ◦ Provided guidance and training on software usage, working closely with multiple departments to address their needs and challenges • Led coordination efforts for Software User Acceptance Testing during scheduled updates to the internal claims system • Acted as a business lead ensuring alignment with IT teams and keeping deliverables on target • Led department-wide requirements gathering initiative in preparation for build of new claims system

• Assisted with process mapping and implementing process changes as a result of changes to insurance law • Provided outstanding service while guiding customers through the claims process • Working with medical providers to understand customer treatment needs