Brian Weir Email & Phone Number

Stephens City, VA

As part of the $175M IT services contract between IBM and Navistar, a $10B vehicle and engine company specializing in heavy-duty trucks and buses:- Managed the Service Desk, which handled approximately 12,000 contacts per month- Managed Distributed Operations service, which consisted of providing support and asset management of approximately 8,500.

Stephens City, VA

As part of the $130M IT services contract between IBM and Case New Holland (CNH), a $34B agricultural and construction equipment company:- Managed the Customer Service Center, which handled approximately 3,500 contacts per month- Managed Deskside Support Services and Asset Management for approximately 10,000 PCs. - Managed the overall Incident, Problem.

RTP, NC

While leading a global team of analysts responsible for managing the forecast, scheduling, and schedule adherence of approximately 3,000 Help Desk agents, which received contacts from over 100 IBM clients delivered using Aspect’s eWorkforce Management:- Managed the transition for all new customers to ensure tools and services were implemented- Led the.

RTP, NC

While leading a measurements consolidation project to deploy standard reporting for IBM teams managing the Service Desks for over 100 of IBM’s clients:- Gathered data requirements, ensured reporting consistencies and data integrity- Created and managed BrioQuery (SQL) reports, including process control charts relying on Six Sigma methodology- Rated as a.

RTP, NC

As the Analyst for Customer Service Center’s located in RTP, NC:- Gathered data to develop and deliver reports to management in a timely and accurate manner- Performed data analyses for quality assurance as well as analytical consultation- Rated as a Top Contributor (top 10-15% of IBM employees) in first full year with IBM.