Brian Kent Email & Phone Number

Olympia, Washington, United States

Manage the Server and Network Engineering teams, supporting the healthplanfinder.org application infrastructure in Azure Government, Azure Commerical, and on-premise.

Seattle, WA

Manage the 24x7 Network Operations Center's three shifts; hiring, on-boarding, training, and mentoring team members; managing and improving Incident Management processes and procedures; documenting new processes; ensuring 24x7 coverage; and automating alert response. Administer and manage all monitoring systems, applying patches and updates. including.

Seattle, WA

Monitor the IT Operations network infrastructure using, but not limited to, Nagios, Graphite/Grafana, LibreNMS, PagerDuty, and proprietary monitoring solutions, in addition to physical assessment and manual checking. Creation of automation scripts, documentation, and any other requirements of these monitors and software tools. Generate a report of all of.

Seattle, WA

Seattle, WA

Seattle, WA

Created, produced, and hosted the Late to the Party podcast with co-host Matt Clark. Every other week, we discussed a recent game we had played or were playing and compared and contrasted it with a retro game(s), along with guests from the gaming industry.

Seattle, WA

Wrote entries for 1UP's Freeloader blog, highlighting free and independent games worth checking out. Wrote several Feature articles relating to gaming culture and independent games.

Monitor the Helpdesk ticketing and telephone system and responding to tickets via email and over the phone, troubleshooting and configuring hardware and software, and training users in use of web hosting services. Colocation and leased server preparation, racking, O/S installation, power configuration and management in a 24x7 environment with occasional.

Contracted through Northrop Grumman with the United States Postal Service on a project to upgrade printer services throughout Washington State. Travelling to Post Offices and Postal facilities installing, configuring, and training users in the use of their printers.

Responsible for monitoring the web-based Helpdesk ticketing system (Request Tracker) and responding to tickets through email and in-person, troubleshooting and configuring Windows-based (and the occasional Mac) hardware and software, and training students and faculty in use of computer services.

As part of a 9 person team, migrated the United States Postal Service's computer infrastructure from Windows 95/98/2000 to Windows XPTraveled to Post Offices throughout the Puget Sound area upgrading hardware and software and training users, with little or no supervision

Served as the single point of contact for base-wide computer hardware and software problems, administrating up to 3000 users and 2000 workstations in a high security, 24x7 environment.Re-designed, built, and administered Inter/Intranet web sites for Cannon Air Force Base, New Mexico, and Prince Sultan Air Base, Saudi Arabia

Ipma Leaderpath, Computer/Information Technology Administration And Management

Building Relationships ● Team Development ● Stakeholders as Partners ● Personal Leadership Skills ● Creating a Sense of Belonging ●.

Bfa (Incomplete), Animation