1. Seasoned in overseeing retail site operations, responsible for the management of 27 stations across Selangor. Successfully achieved a target in 2022, earning the prestigious Top Territory Manager Award. Proven track record in successfully opening and onboarding two new stations.2. Led impactful initiatives to enhance customer experience, including organizing Site Décor Competition and Hari Raya Videos for site heroes. Successfully elevated customer satisfaction indices, and earning… Show more 1. Seasoned in overseeing retail site operations, responsible for the management of 27 stations across Selangor. Successfully achieved a target in 2022, earning the prestigious Top Territory Manager Award. Proven track record in successfully opening and onboarding two new stations.2. Led impactful initiatives to enhance customer experience, including organizing Site Décor Competition and Hari Raya Videos for site heroes. Successfully elevated customer satisfaction indices, and earning the prestigious 2022 Mobility Asia SVP Award. Show less

1. Throughout the COVID-19 pandemic, adeptly conducted virtual Product Discharge Procedure training for hundreds of Retailers and Site Heroes. Demonstrated expertise in leading Product Loss Investigations, ensuring smooth operations in the East Coast region with no major wet-stock non-compliance issues. 2. Successfully navigated organizational change by adapting the Product Loss Investigation Process in alignment with reduced staff. 3. Proven strength in conducting HSSE Audits… Show more 1. Throughout the COVID-19 pandemic, adeptly conducted virtual Product Discharge Procedure training for hundreds of Retailers and Site Heroes. Demonstrated expertise in leading Product Loss Investigations, ensuring smooth operations in the East Coast region with no major wet-stock non-compliance issues. 2. Successfully navigated organizational change by adapting the Product Loss Investigation Process in alignment with reduced staff. 3. Proven strength in conducting HSSE Audits at Retail Sites to identify and address HSSE breaches, providing valuable coaching to retailers.#Adaptability #SafetyLeadership #VirtualTraining #ChangeManagement Show less

1. Proficient in value-based selling and negotiation, I have successfully led engaging lubricant projects, resulting in delivering $1.1 million USD in savings to customers. 2. Achieved an impressive 113% premium margin (C3). Demonstrating effective channel management, collaborated with three lubricants distributors in Sarawak to secure new business. 3.Committed to enhancing staff competency, I provided impactful training sessions fostering a culture of imbued value selling… Show more 1. Proficient in value-based selling and negotiation, I have successfully led engaging lubricant projects, resulting in delivering $1.1 million USD in savings to customers. 2. Achieved an impressive 113% premium margin (C3). Demonstrating effective channel management, collaborated with three lubricants distributors in Sarawak to secure new business. 3.Committed to enhancing staff competency, I provided impactful training sessions fostering a culture of imbued value selling. Contributed significantly to the success of Shell Lubricants distributor by ensuring they met their target. #ValueSelling #NegotiationExpert #ChannelManagement #BusinessDevelopment Show less

Facilitate and support a wide range of campus-based activities, including workshops and summer schools, aimed to inspire school pupils to pursue higher education.Develop strong presentation skills through providing campus tours tours around the university and engaging in Q&A sessions with prospective students. Travelled to primary schools to deliver Star Student Board games to introduce pupils to higher education.Collaborate with other ambassadors in a variety of of events such… Show more Facilitate and support a wide range of campus-based activities, including workshops and summer schools, aimed to inspire school pupils to pursue higher education.Develop strong presentation skills through providing campus tours tours around the university and engaging in Q&A sessions with prospective students. Travelled to primary schools to deliver Star Student Board games to introduce pupils to higher education.Collaborate with other ambassadors in a variety of of events such as summer schools to ensure the well-being of participants and the success of the events. Show less

Involved in the conservation activities in the Peak District National Park such as nature reserve management and habitat protectionDeveloped public speaking skills by engaging in outreach activities to promote STEM subjects to school children by delivering topics on water scarcity and importance of renewable energy.Delivered interactive workshops to a classroom of students by building wind turbines in a creative and engaging way.

Experienced in assisting customers in an hectic shop environment, as well as providing support such food, clothing, furniture and information to the homeless. Developed a conflict mediation technique by adopting a “customer first” approach and learning prioritising work tasks in order to achieve customer and employer satisfaction.Learn to support and communicate with vulnerable adults by talking calmly and listening attentively to their concerns to create a safe environment. Received… Show more Experienced in assisting customers in an hectic shop environment, as well as providing support such food, clothing, furniture and information to the homeless. Developed a conflict mediation technique by adopting a “customer first” approach and learning prioritising work tasks in order to achieve customer and employer satisfaction.Learn to support and communicate with vulnerable adults by talking calmly and listening attentively to their concerns to create a safe environment. Received feedback of being able to handle high volume of customers while maintain a high standard of professionalism Show less

Travelled abroad to Taipei with a group of five multinational students to volunteer in an organic farm. Developed public speaking when coordinating workshops and providing tours around the facilities to visitors and potential customers.Engage in creative agriculture efforts to improve the farm aesthetics to attract more visitors and help improve the organisation social media presence. Able to work independently and efficiently under the physical stress of heat and constraints of time.