Audit and assessment of internal controls within information technology and key business systems to enhance overall IT governance to mitigate cybersecurity, operational and financial compliance risks.• Facilitated and executed a comprehensive IT SOX testing program in collaboration with external auditors (EY), internal auditors in a co-sourced arrangement (PwC) and partnered with internal controls to provide assurance and critical insights for more than 20 applications including Workday, ServiceNow, Active Directory, and Salesforce through walkthroughs and testing.• Developed risk-based audit programs aligned with NIST and COBIT standards to identify and mitigate security gaps in essential IT operations. Provided detailed data analysis to support findings, drafted observations, and provided recommendations. Obtained management responses, assisted in determination of action plans, and tracked remediation plans across multiple engagements including IT Asset Management, Incident Response, Patch Management, Enterprise Firewall Management, Incident Management, Domain Setup, and Vendor Risk assessments.• Tested IT general controls (ITGCs), IT application controls (ITACs), BOTs and interfaces, including reports and completeness and accuracy data testing for Financial Statements Audit (SOX).

Designed and executed comprehensive audit and consultative engagements to assess risk, controls, and operational integrity across diverse lines of business to provide management with reasonable assurance that processes and controls in place are designed and operating effectively, as intended.• Audits & assessments included Change and Release Management, Client Onboarding, Applications, ServiceDesk, Incident Management, FTP File Transfer, Patch Management, Robotic Process Automation (RPA), IT Project Management Office (PMO), and Business Continuity & Disaster Recovery.• Established relationships with internal clients, conducted fieldwork, testing, and drafted detailed and summary reports for Executive Leadership and the Audit Committee. Performed post implementation reviews and systematic follow-ups to monitor adequacy and timely completion of remediation plans.• Participated in all key phases of the audit process, including the design of audit program frameworks, identifying controls, establishing risk ratings, developing walkthrough and testing strategies, and producing final assessments of organizational, operational, and IT systems.

Analyzed and executed identity and access management controls to reduce risk and provide secure authentication and controlled access to systems, applications, data, and physical locations.• Designed and implemented the Mobile Device Management program, significantly enhancing security across 1,000+ mobile devices with access to company data. Recognized with the IT Team of the Quarter award for key role in MDM Implementation.• Managed Data Center access to include quarterly periodic access reviews and ongoing access changes as required by 30 to 50 employees and outside vendors.• Engaged Apple to implement a Device Enrollment Program allowing the company to provision pre-configured secure mobile devices from AT&T and Verizon directly to the employees thereby saving three business days per device and downstream manual MDM configuration and redistribution. The solution also retroactively enrolled company devices upon reset to regain control of legacy assets.• Performed an audit of inventory, data usage and shared data pools within 30 days of assuming ownership of the Mobile Device Management program and identified $4,000+ of annual waste. Authored policy and procedural documentation for operational resiliency and transparency.• Performed periodic access reviews to ensure access to software, systems, and facilities complied with least privilege access methodology.

Managed the analysis and reporting on complex client portfolios to support internal and external operational commitments as well as managing the transfer of loan servicing in and out of the company as needed.• Completed over 500 SharePoint projects related to compliance, audit, loan and insurance portfolio and performance, claims, policies, call center metrics, legal letters, loss drafts, escrow, and data integrity by leveraging an array of data querying tools. Identified key dependency risks to secure approval for continuity initiatives which led to the creation of standards, data dictionaries, and procedural documents.• Service Transfer Team Lead –Key liaison between external clients, vendors, and internal teams to coordinate the transfer of 400,000+ serviced loans to new service providers. Created key reports that distributed more than 4,000+ reports annually. Enhanced data security by architecting a distribution list review requiring external clients periodically review and approve distribution lists.• Spearheaded monthly key initiatives presentation for executive leadership through direct communication with all relevant areas of the business. Created 30 monthly and annual client business review presentations for diverse lines of business.

Provided key stakeholders with marketing analysis, financial reports, and technical data to improve performance, streamline processes and grow revenue.• Tracked $9.6 million in annual paid search advertising, affiliate marketing, mail, and email campaigns; Presented opportunities for growth and efficiencies to marketing and account management utilizing BI tools to identify trends & focus data.• Innovated change via Click-Stream & Trend Analysis, A/B Testing & Competitive Benchmarking and created Key Performance Indicators for 30 websites generating $70 million in annual revenue.• Analyzed “Voice of the Customer” surveys & site search submissions to determine areas of opportunity and led efforts to implement the highest impact/lowest cost changes first. Managed departure surveys and presented relevant data to strengthen retention strategies.• Pioneered peer review process for outgoing reports to bring a new level of accuracy, transparency, and accountability to the Analytics Department.• Audited and reconciled credit card sales totaling $6 million per month.

Managed business initiatives on over 30 websites while serving as key liaison for all departments including eCommerce, Marketing, Manufacturing, IT, and external vendors.• Published and modified web content for over 5,000 products and oversaw 2,000 Paid Search Campaigns, Promo Codes and Online Surveys while managing over 200 domains with 100% uptime.• STAR Team Lead – Generated $125,000 in revenue and/or cost savings by analyzing, prioritizing, and implementing over 500 employee-submitted ideas. Brought recommendations to key stakeholders; followed-up implementations w/ cost-benefit analysis to present to executives.• Delivered annual increase of $80,000 by launching affiliate banner ads and Mary Kay’s website. CEO appointed to open an eBay store for all clearance products resulting in $30,000 in sales.• Implemented Google Site Search; Quantified search terms and led product and promotion recommendations. Championed Quality Assurance process for Content Managers to improve accuracy, support brand awareness and increase customer satisfaction.

• Managed over 150 clients with 50+ franchises nationwide generating $500,000 in sales of checks, deposit supplies, stamps, stationery and accessories through field visits and phone.• B2B Service Award for outstanding performance by replacing lost revenue from departing accounts of $150,000 & increasing year-over-year sales with Luby’s while they were closing 25 cafeterias. Initiated 350k deposit slip order by designing custom triplicate deposit ticket for Pottery Barn & Williams-Sonoma Brands which included a deposit bag tracking # and 2nd endorsement signature line.• Created and led an Outbound Call Team which boosted call center conversion rates 200% by engaging corporate offices to educate franchisees on the cost savings of participation; Innovated “prior to contact” corporate mailer program.

- Execute company initiatives and general “Help Desk” responsibilities- Assist with mission-critical activities- Export batch orders to key vendors- Monitor server productivity- Ran daily backups- Administer company-wide software updates