Brian K. Email & Phone Number

Rehoboth Beach, Delaware, United States

As a cook at Taco Reho, I am responsible for executing lunch and dinnerservices through close collaboration with culinary team. I maintain highlevels of quality control and assurance regarding all food preparation bypreventing occurrence of adverse situations. I also ensure adherence ofcooked food temperature to compliance guidelines by sustaining up-to-dateinformation regarding food safety practices. I perform to promote clean,engaging, and professional environment through workstation stocking andcleaning, individual inventory needs forecasting, and compliance with foodsanitation and established standards. I work to facilitate customers' accessto all menu items by streamlining resource quantity.Below are some of my key achievements during this tenure:• Upheld recipe quality to fulfill demands of consumers by completing mealpreparation while supporting cohesiveness in ingredients present.• Maximized customer retention and satisfaction by ensuring timely deliveryof meals by coordinating performance of various food preparation anddistribution services.

Cleveland, Ohio, United States

During my time at S&P Data Digital, I was hired to ensure reliable securitymonitoring by installing system applications on clients' devices, connectingsystems to clients' WIFI, and performing hard-wired installation of doorbellcameras and camera mounting. I was responsible for informing clientsregarding dispatch of emergency services in emergency situations. I alwaysensured the satisfaction of customers with disputes by analyzing billing, callcenter logs, emergency dispatch logs, and device activity logs. I maintainedcompliance with home security systems with all legal standards and avoidedadditional service delays. I performed to guide customers through permitconcerns to assess requirements for further information dissemination.Following are some of my key accomplishes as a help desk technician:• Received all 10s on customer feedback surveys.• Prevented customers' confusion in alarm events by providing step-by-stepsystem walkthrough.• Addressed clients' issues regarding the usage and installation of homewireless security systems by delivering remote technical support.

Rehoboth Beach, Delaware, United States

While serving at McDonald's, I was responsible for placing restaurant ordersbased on restaurant inventory levels, including all dry, frozen, and chilledgoods, while ensuring compliance with food and safety guidelines. I had toensure safe, time-efficient, and productive environment for the crew duringopening, operating, and closing times by implementing system guidelines,build sheets, and checklists. I also aided team development through cross-training of personnel.Here are some of my key accomplishments as a manager:• Achieved maximum hourly gross by placing crew in appropriate stationsduring the highest-grossing hours.• Ensured consistent customer satisfaction by addressing complaints throughactive listening, apologizing, problem resolution, and thanking customers.

Elkton, Md

Syracuse, Ny

During my tenure as a help desk support specialist, I supported a diverse rangeof customers via chat to answer and resolve simple issues, such as resettingMicrosoft passwords, billing, and product refund questions. I wasresponsible for documenting cases according to individual outcomes byevaluating issues that initiate contact with support. I also facilitatedcustomers with computer software queries accurately for numerous Microsoftproducts, including system errors following proactive research.Following are some of my key achievements in this role:• Analyzed system errors and root causes by employing troubleshootingchecklist.• Resolved problems and created tickets for critical cases; elevated to nextlevel of technical support.

Boca Raton, Florida, United States

Elkton, Md

Certification, Surgical Technology/Technologist

Recording Arts Technology/Technician

Ged