Brian Casey Email & Phone Number

United States

• Responsible for the creation and development of all training materials produced by the Creative Team, including software manuals, tutorial videos, and quick reference guides. Utilizes extensive experience in damage.
• Write and edit promotional material, including blog posts, web landing pages, email marketing campaigns, and other digital content.
• Develop user manuals for numerous proprietary software programs.
• Production of tutorial videos for educating customers on in-house software programs, including direction, recording, editing, scripting and voiceover work.
• Work closely with other members of the Creative Team in creating and editing content for print and web.
• Perform data analysis to provide performance analytics for multiple clients.

United States

Served as primary resource for Customer Service Representatives, reviewed locate requests ("Call Before You Dig") filed by newer Customer Service Representatives for accuracy, investigated & corrected erroneous locate requests, assisted Customer Service Representatives on difficult calls, and processed locate requests filed on-line. With departmental.

Reviewed locate requests filed by newer Customer Service Representatives for accuracy, resolved inaccuracies in locate requests by re-contacting callers to ensure callers' satisfaction, assisted Customer Service Representatives on difficult calls, and processed locate requests filed on-line.

Managed customer requests for locate service ("Call Before You Dig"), including documenting the legal description of the location, mapping the location, and advising the customer of the utility service provider(s) impacted.Selected in February 2006 to travel to New York to train Customer Service Representatives in new Call Center.

Bachelor Of Arts, Theatre Arts; Psychology

Activities and Societies: Phi Mu Alpha Sinfonia

Theatre Arts