Brian Casey Email & Phone Number

United States

Responsible for the creation and development of all training materials produced by the Creative Team, including software manuals, tutorial videos, and quick reference guides. Utilizes extensive experience in damage prevention industry to advise and support the graphic designers, social media and marketing professionals of the Creative Team in their educational and promotional projects.Duties Include:• Write and edit promotional material, including blog posts, web landing pages, email marketing campaigns, and other digital content.• Develop user manuals for numerous proprietary software programs.• Production of tutorial videos for educating customers on in-house software programs, including direction, recording, editing, scripting and voiceover work.• Work closely with other members of the Creative Team in creating and editing content for print and web. • Perform data analysis to provide performance analytics for multiple clients.• Work collaboratively with subject matter experts to ensure accuracy of content.• Research and prepare presentation materials for internal and external clients.• Investigate new media resources for potential application in future promotional and educational endeavors.• Provide voiceover recordings for internal and external clients, including radio spots, event announcements, and television advertisements.• Brainstorm and offer creative content, marketing and public relations ideas.• Provide on-site event support at key damage prevention industry events.• Special events and projects as needed.

United States

Served as primary resource for Customer Service Representatives, reviewed locate requests ("Call Before You Dig") filed by newer Customer Service Representatives for accuracy, investigated & corrected erroneous locate requests, assisted Customer Service Representatives on difficult calls, and processed locate requests filed on-line. With departmental restructuring in January of 2010, assumed additional responsibilities for assisting in the supervising, training, and monitoring of job performance for a team of 10 Customer Service Representatives.Selected in February 2010 as part of the team establishing a new call center in New Jersey. Used experience as Lead Operator and in Quality Control to effectively train new Customer Service Representatives and to assist in nearly all areas of the operation. Recognized as a key contributor to a smooth and successful cutover.Selected in September 2008 to serve on the newly formed Process Improvement Committee, which was tasked with brainstorming and implementing plans to improve center operational efficiency, customer satisfaction, employee morale, and to develop greater ties with the local community. Actively participated in initiatives which streamlined office communications, held multiple charity events, catalogued office equipment, and organized company social outings.

Reviewed locate requests filed by newer Customer Service Representatives for accuracy, resolved inaccuracies in locate requests by re-contacting callers to ensure callers' satisfaction, assisted Customer Service Representatives on difficult calls, and processed locate requests filed on-line.

Managed customer requests for locate service ("Call Before You Dig"), including documenting the legal description of the location, mapping the location, and advising the customer of the utility service provider(s) impacted.Selected in February 2006 to travel to New York to train Customer Service Representatives in new Call Center.

Bachelor Of Arts, Theatre Arts; Psychology

Activities and Societies: Phi Mu Alpha Sinfonia

Theatre Arts