Brian Havens Email & Phone Number

Wilmington, Nc, Us

• Served as dedicated point of contact for Salesforce Account Team• Led "Salesforce Platform Innovation" Programs• Led nCino / FSC's "Better Together" initiatives • Developed, ensured executive approval, and executed FY'24 & FY'25 V2MOMs with Salesforce• Coordinated touchpoints for Salesforce and nCino leadership (Wilmington, San Francisco, New York City)• Resolved high priority partnership, platform, support, and legal requests with Salesforce• Assisted in 2023 OEM contract negotiation, improving nCino's subscription gross margins and extending agreements until 2031

• Assisted with overall strategy for business transformation / re-organization ("nCino 3.0")• Led collaboration with nCino leadership / consultants to map our end-to-end business operating model• Established consistent reporting, tooling, and documentation for solution growth areas• Led Planview implementation and launch (PPM Pro, ProjectPlace) • Led "Solution Growth Hub" development and launch• Led “Developer Portal” implementation and launch• Led "Salesforce Platform Innovation" program• Led "Data Enablement & Governance" program• Supported Portfolio Analytics solution roadmapping / vision• Earned 7 Pragmatic Institute Product Marketer / Product Manager Certifications

Wilmington, North Carolina Area

• Oversaw strategy, development, and maintenance of nCino Community• Grew platform membership and adoption to over 40,000 users• Launched / Led "Community Champions" and "nCino Writing Certification" Programs• Designed / Launched "nCino Resource Hub" (Coveo-based) to house internal documentation in Salesforce• Featured as Salesforce "Trailblazer" for Community / Experience Cloud (Dreamforce, webinars, 2018 Community Manager Reference Guide)• Built content campaigns to promote release and feature adoption (tracking millions in influenced opportunities each year)• Managed 3 nCino Community interns (providing content and platform support)

Wilmington, North Carolina Area

• Managed a private online community with over 40,000 members• Oversaw release development projects surrounding nCino Community• Built and led membership development (adoption/engagement) and content marketing campaigns• Gave on-site and remote presentations on nCino Community to financial institutions• Performed Salesforce Community Cloud managerial/administrative tasks• Launched / Led nCino's Writing Certification Program• Launched / Led nCino's advocacy program, Community Champions• Used Salesforce’s Community Builder to build out/update platform• Operated as the Community Lounge Director at nSight, nCino's annual user conference• Led internal training for nCino Community• Ensured company adherence to KCS (Knowledge Centered Support) methodology• Established consistent customer communication processes / strategy across departments• Led cross-departmental project to update company website for internationalization (incorporating views and functionality specific to EMEA, APAC, US, and Canadian audiences)• Spoke on behalf of the company/industry as needed (nCino Speaker Certification)• Earned variety of certifications (Salesforce Community Cloud Consultant, nCino Speaker Certification, Google Analytics, and KCS Fundamentals Certification)

Wilmington, North Carolina Area

• Assisted with nCino Community platform launch / messaging• Established and maintained nCino's first company blog• Edited, approved, and published cross-departmental material in Knowledge (nCino's online knowledge base)• Produced various copy for internal and customer-facing documentation (including product release notes)• Earned Salesforce Administrator certification

Wilmington, North Carolina Area

• Handled content marketing and social media / website management for 110+ franchise territories• Generated 70 press releases and 44 blog articles• Won two 2016 MAX! (Marketing Achievement Excellence) Awards for "Best Social Media for a Company" and "Best Special Project"• Earned two certifications from Market Motive ("Social Media Trained Practitioner" and "Content Marketing Trained Practitioner")

• Handled variety of policy changes/updates for company's largest line of insurance• Issued policies and handled payments for insureds throughout North Carolina

Raleigh-Durham, North Carolina Area

• Provided transcription for company's top adjusters• Worked on various forms, which were mailed out to insureds• Assisted in company SEO and website readability projects• Led project for revision of company style guide

Durham, North Carolina

Wake Forest, North Carolina

Greenville, North Carolina

Greenville, North Carolina

• Provided assistance on English Department's webpage, Facebook, and social networks• Created graphics for upcoming events to be displayed digitally throughout campus• Contributed content to be featured/published in scholarly textbook

Greenville, North Carolina

Greenville, North Carolina Area

Master'S Degree, Integrated Marketing Communications, 3.97 Gpa

Bachelor Of Arts - Ba, English (Technical Writing Concentration), Minor In Communications

Activities and Societies: 2011 Oratorical Exhibition, English Club, Jarvis Leadership Program, Student Activities Board