At Content Matters Media, we create turnkey blogging, publicity & branding programs for the promotional products industry. We help suppliers, distributors & business service providers strategically integrate content into their marketing programs so they can elevate their brand image, connect with ideal clients, support the sales process, improve customer loyalty & ultimately grow their businesses.Do you want to:~ Have professionally written content that boosts your brand image while connecting with customers & the media—all while being something your audience actually wants to read?~ Work more closely with the media so that your news is published and you have the opportunity for earned media articles?~ Work with a trusted partner who has equal parts experience in the promotional products industry as well as with professional content creation?You’re in the right place.Monthly Blogging ProgramWe take away all the complexity around blogging. You no longer have to think up story ideas, build an editorial calendar, develop creative briefs, manage writers, find images, track deadlines, proofread or copy edit. We. Do. It. All. For. You.Press ReleasesHaving your company consistently in the news sends the message that your business is active, vibrant & growing. Want to be in the headlines? It all begins with a press release.Article Pitches & GhostwritingWant to become the go-to expert for your favorite publications? We can develop a strategy that aligns your knowledge with the publications’ needs to craft a targeted pitch of your expertise. Then we can ghostwrite the articles when they say “yes!”Website ContentIf you’re a promotional products professional that doesn’t want to be viewed as a commodity broker, your website is the place to start updating your content so that it properly sets the tone for all the creative marketing services you offer. For more details about these & the other services we offer, visit https://contentmattersmedia.com/services.

Founded 100+ years ago, TIAA provides a sustainable retirement system for people in academic, government, medical, cultural and other nonprofit fields so they can find confidence in retirement. A Fortune 100 corporation, TIAA has more than five million clients and $1.3 trillion in assets under management.• Manage TIAA’s written complaint resolution process for complaints received from participants • Communicate with customers both over the phone and in writing to obtain a full understanding of the written complaint issue, work to obtain the best possible resolution for that issue and provide a formal written response to the participant regarding the resolution provided • Document and report written complaints to the Financial Industry Regulatory Authority (FINRA) in accordance with their regulations • Perform research across 10 different software systems and collaborate with our business partners across 20+ departments to problem solve the issue and deliver the best possible outcome in the complaint resolution

• Answer inbound calls at the TIAA National Contact Center to assist participants with investment transfers, rollovers, loan origination, cash withdrawals and required minimum distributions • Assist customers in initiating lifetime annuity payment contracts, initiating interest-only payment contracts, applying for IRAs as well as helping with access to and the navigation of their TIAA online accounts • Help participants with questions regarding the plan rules associated with their employer-sponsored retirement accounts as well as questions about their TIAA Brokerage accounts and After-Tax Retirement Accounts (ATRAs)

AAA is the nation’s leading provider of roadside assistance and one of the most active advocates for the welfare of the traveling public. Additionally, it’s one of the fastest growing financial products and services organizations in the United States and a top performer in the insurance industry.• Generate sales through inbound customer inquires, proactive outbound calls and customer referrals in a call center environment• Provide comprehensive policy reviews for prospective insured to assist them in determining suitable levels of coverage to protect assets and meet budget requirements• Sell/bind auto, home, flood and watercraft insurance as well as personal umbrella policies• Cross-sell other AAA insurance products as well as Auto Club Membership and additional benefits• Develop, grow and maintain relationships with clients through prompt follow-up and post-sale customer service

AAA is the nation’s leading provider of roadside assistance and one of the most active advocates for the welfare of the traveling public. Additionally, it’s one of the fastest growing financial products and services organizations in the United States and a top performer in the insurance industry.• Generate sales through inbound customer inquires, proactive outbound calls and customer referrals in a call center environment• Provide comprehensive policy reviews for prospective insured to assist them in determining suitable levels of coverage to protect assets and meet budget requirements• Sell/bind auto, home, flood and watercraft insurance as well as personal umbrella policies• Cross-sell other AAA insurance products as well as Auto Club Membership and additional benefits• Develop, grow and maintain relationships with clients through prompt follow-up and post-sale customer service• Maintain P&C licenses in Texas, California, New Mexico and PennsylvaniaKEY ACCOMPLISHMENTS• Consistently rated at the top of the AAA Member Satisfaction Index, including achieving a 100% rating for 2009 and 2011• Annually met customer retention/survival rate objectives• Steadily maintained accuracy rating of 99% or higher (currently 99.3%)• Consistently at the top of AAA Auto Club Membership sales, including being ranked No. 1 in Texas for 2009 & 2010

Verizon is the largest wireless carrier in America, with more than 6,000 retail locations. It’s national network covers 99% of the United States.• Sold comprehensive suite of wireless products, including phones, accessories and data plans• Drove sales through referral programs and in-store promotions• Strengthened relationships with existing customer base through outbound calling program to generate incremental sales• Trained sales consultants on product knowledge, store operations and sales techniquesKEY ACCOMPLISHMENT• Managed the top producing sales team in Texas