Brian Litfin Email & Phone Number

Dayton, Ohio Area

Oversee execution of all stages of software implementation projects by providing leadership and guidance to Tyler's Project Managers. Responsible for strategic initiatives to allow Tyler Project Teams to continue to evolve and provide the highest quality services within the industry to clients.

Charlotte, North Carolina Area

Led teams through start to finish implementation of Hospital Information Systems, software, and support. Provided strategic leadership that established strong interdepartmental relationships. Proactively address and provide issue resolution to ensure customer satisfaction exceeds expectations.• Developed and led team on services pilot process to upgrade version of software managing issue resolution and documentation processes as well as customer collaboration with full testing to deliver fully documented quality product.• Built strong cross-functional relationships with Support, Development, Audit/QA, Sales and Product Management facilitating support needs, resolving customer issues and reducing project duration by 10%.

Charlotte, North Carolina Area

Managed projects to successfully implement full-cycle installation of Hospital Information Systems coordinating project timelines, resource management, training and class schedules, Initiation and Kickoff meetings, weekly status updates, issue management, documenting project status and managing client communication for multiple ongoing implementations.• Managed significant workload that included up to 6 new name projects varying from $350k - $1.2M with multiple application add on projects resulting in the success of team leading 4 new name go lives in one fiscal year. • Developed strong customer relationships through issue resolution resulting in additional service contracts varying from $6k - $150k at multiple sites.

Charlotte, North Carolina Area

Directed project teams to install and support speech recognition, dictation, and transcription products and services within the healthcare industry. • Played integral role in developing customer based training program utilized nationally in Front End Speech Recognition system which was instrumental in reducing customer use failure rate by 30% and led to the implementation of the same training program with other products. • Managed implementation of a system software upgrade throughout 75 major hospitals nationally reducing incoming service calls by 12% and improving customer satisfaction levels.

Charlotte, North Carolina Area

Managed field service support teams consisting of 14 technicians in the installation and on-call service of dictation and transcription products for approximately 325 systems in a two-state region coordinating equipment installation and maintenance schedules with customers, technicians and field-training groups.• Administered a $4.5M revenue and expense budget negotiating with vendors for parts, minimizing staff overtime, and focusing on customer satisfaction in delivering a 94% service contract renewal rate.• Reduced parts cost by 4% through creation of localized inventory control system.

Kansas City, Kansas Area / Charlotte, North Carolina Area And Melbourne, Florida

Descriptions:• Managed operations with annual revenues of up to $2.5M.• Achieved up to 17% annual revenue increase and up to 25% profit growth during tenure.• Improved customer service value and technician re-visit setbacks.• Developed strong client partnerships resulting in increased sales.