Brian Smith Email & Phone Number

North Carolina, United States

Winston-Salem, North Carolina, United States

Member of Marketing Organization supporting the application of technology and data science to improve outcomes for consumers and those who serve them. Types of Projects:* E-commerce - Online Ordering for Retail Pick-up and Delivery* Corporate Marketing and Creative Team Scrum Master for large and small projects* Business Intelligence Scrum Master for reporting projects* Point-of-Sale Integration for RetailersAbout Inmar IntelligenceInmar Intelligence is where data, insights, technology and commerce converge. Throughout our 41-year history, we’ve helped retailers, manufacturers, pharmacies, health systems, government and employers redefine success. During that journey, we’ve also created a supportive, flexible, rewarding work culture that gives team members the power and independence to solve challenges and capitalize on opportunities. Recently, we were even certified a Great Place to Work®!As a leading data platform company, $120 billion dollars of commerce runs through our market-driven platforms — propelling digital transformation through unified data, workflows and fund flows to help companies drive innovation and achieve digital transformation. Our integrated workflows create insights through Analytics, AI, and Machine Learning to drive faster actions and outcomes — none of which would be possible without happy, healthy, motivated talented team members.

Dublin, Ohio

Balanced multiple accountabilities, including application ownership for customer service, direct sales agent portals, small project budget management, and leadership of a team tasked with demand intake. Consulted with company stakeholders on desktop productivity analytics tools, business process outsourcing, and robotics process automation. Directly supported contact center technology, virtual desktop, work distribution, and portals.

Established a 5-person billing and output planning team and implemented a business transformation planning methodology as part of objective to sharpen customer enthusiasm monitor (CEM) and fulfill KPIs related to the billing transformation roadmap. Fine-tuned billing transformation roadmap using the voice of the customer and reporting & analysis to originate business cases.

Strengthened applications processing of $8.4B in premiums and distribution of 48M bills per year by lowering defects by 20% through leadership of production support and reporting teams.Designed and produced reports, coordinating business release management, and spurring third-party/mortgage EDI teams to meet commitments. Supported timely and accurate decision-making and high-quality, on-time project delivery.

Fueled creation of new reporting, analytic tools, and 25+ monthly reports detailing business unit performance as a data warehouse subject matter expert, and Impacted qualitative decision-making through complex data extraction/analysis using Micro Strategy Applications and SQL.

Lead all aspects of Software Development Lifecycle (SDLC) for Activity Based Costing and Expense Allocation System.

Mba, Leadership

Bachelor Of Business Administration - Bba, Management Information Systems And Services

Lean Six Sigma Certification, Lean Continuous Improvement

Completed Green Belt Test and 2 Continuous Improvement projects.