• Strategist tasked with delivering business value and improving the internal user experience through the adoption of new and emerging technologies within Dell IT• Developed the initial architecture for the new IT Mobile Services platform•• Key contributor to the development of Dell IT's BYOD, cloud computing, and mobility strategies•• Primary editor and author of the Emerging Technologies & User Experience (ET&UX) organization’s strategy documents and case studies•• Frequent speaker and contributor to C-level customer briefings on Dell IT’s innovation strategy•• Owned the communications and digital media strategy for the ET&UX organization•• Developed internal communication tools focused on changing the communication practices and culture of the ET&UX organization

• Led IT due diligence activities for Dell acquisitions• Led integration planning efforts for IT systems and applications• Coordinated the IT M&A communications strategy

• Responsible for the implementation of next generation monitoring and instrumentation tools for Dell.com• Managed $1M+ budget and multiple vendor contracts in support of the Online Reconstruction Program• Led and facilitated Executive Director level stability forums

• Supported senior management for Dell IT application operations• Led team in defining the ITIL Release Management process for the application operations organization• Worked with staff of all levels to redefine the organizational goals, mission, roles and processes of the application operations organization

• Led the IT project team in implementing the Spanish Language Sales Queue functionality for Dell call center sales tools• Collaborated with teams from Dell IT, Dell Financial Services, and external financing institutions to integrate a new third party Spanish language financing product with Dell systems

• Team Lead for the Dell.com Project Engagement team• Coordinated application deployment and support efforts for Dell.com global projects, including cross-team and regional efforts• Led team efforts to standardize application operations engagement on all Dell IT projects

• Designed and developed monitoring and instrumentation applications for Dell.com• Identified the need for and developed automated tools for manual support processes• Responsible for root cause analysis and proactive application stability efforts for global Dell.com applications