• Lead curriculum design, lectures and instruction for an international student population of 26, First Time in College (FTIC) students • Facilitate integrative learning experience focused on practicing and demonstrating proficiency with technology, critical thinking, time management, conflict resolution, goal setting and problem-solving competencies as indicators of career-readiness. • Incorporate small and large group learning activities, think pair share, activity debriefs, and knowledge checks into learning content to assess and evaluate learning• Utilize classroom management techniques and open-ended questions to lead the room, engage the audience and accelerate dialogue about discussion topics• SLS 1501 (Strategies for Success) is a 3-credit hour elective course designed to assist students in successfully transitioning to the University and collegiate life. • Explain and demonstrate effective networking skills to connect with faculty, Academic Advocates, campus administrators, peers and Academic Success Coaches and employers• Coach students on how to articulate the value of their academic achievements, campus involvement and co-curricular experiences to employers nationally and internationally • Execute holistic coaching to help students identify, improve efficacy with and utilization of UCF campus resources to persist to graduation within 4-5 years from admission • Teach 26 students how to create and measure academic/career goals, a co-curricular activity plan, a four-year academic plan, and a resume to connect real-world experiences to course objectives to increase post-grad career readiness and employment

ACHIEVEMENTS:• Redesigned Academic Advocacy's Roadshow presentation; improved visuals, added facilitator notes, graphics, icons and charts; revised word choice and reorganized flow of content • Design, co-facilitate and debrief professional development sessions and instructor led trainings to keep current with federal, state and university policy changes that impact student persistence• Incorporate case studies, learning activities, knowledge checks, role-play and frequently experienced scenarios into PSDC sessionsPREDICTIVE ANALYTICS• Utilize predictive analytics, ADDIE model, adult learning theories and agile project development to research student data, analyze success indicators, identify risks and implement evidence based solutions to improve year-to-year graduation rates for First Time in College (FTIC) and transfer students • Investigate student records, research academic performance and identify campus resources to resolve alerts, cases, and student referrals from campus partners, faculty and staff• Serves as case manager for at-risk cohorts of undergraduate business students; assisting with learning institutional policy, university processes, identifying solutions, and resolving academic persistence issuesCAMPUS LEADERSHIP• Collaborates with Academic Success Coach Directors and their staffs to exchange insights and partner on targeted intervention strategies for students identified as "at-risk" of delayed graduation• Utilize student success management systems (EAB, Navigate360, Peoplesoft, Campus Solutions), and Microsoft Teams to electronically record and document student appointment summaries, update student records, virtually facilitate appointments and monitor academic performance• Apply exceptional communication, attention to detail and analytical skills to understand trends, barriers and develop reports on academic performance, retention, persistence to graduation issues, account holds, and graduation/retention rates

INSTRUCTIONAL DESIGN• Used authoring tools (Intrepid, Rise360, Articulate Storyline and Captivate) to co-design innovative learning curriculums, web courses, and virtual-instructor-led trainings, to assist federal agencies, government and public service organizations with retraining their workforce and leading organizational change• Collaborated with 10 project managers, and 47 peers across 6 projects and 3 cross functional teams in two years• Developed facilitator guides, quick reference guides (QRGs), job aids, learning activities, learning assessments, knowledge checks and participant workbooks for organizations as large as 20,000 employees• Delivered in-person, VILT and self-paced training materials for Pfizer, Department of Homeland Security, Immigrations Customs and Enforcement, Veteran Affairs, the Internal Revenue Service, and Department of DefenseSTRATEGIC COMMUNICATIONS • Created strategic communications materials, to promote the launch of an organizational wide career development course to help 80 practitioners upskill client engagement, project readiness and consulting skills (PRD)• Trained and onboarded two, 20-person client teams using a Train-the-Trainer approach to familiarize clients with content, facilitator guides, and training materials resulting in outstanding learning experiences for their workforce• Conducted research to support insights, knowledge and recommendations for training content including instructions, learning activities, instructional content and leading industry best practicesTECH ADOPTION PROJECTS• Learned legacy systems and new tech systems via collaboration with subject matter experts to design training materials, mitigate risks and facilitate training for tech adoption, systems training and change management projects• Incorporated and implemented constructive feedback secured through agile iterative review processes to produce high quality training programs and materials for internal and external Deloitte projects

INSTRUCTIONAL DESIGN • Redesigned and transformed five career development presentations to improve delivery, organization and relevance of content using PowerPoint in collaboration with another Career Coach• Created and designed a webcourse using Canvas to initiate and launch the “Excalibur Leadership Academy” - a highly selective program to enhance employability, professional development and career readiness of business students (8,000+) • Designed, launched and facilitated “Navigating the Job Search” – a presentation created to lead graduating seniors through full cycle job searching• Co-implemented a four-week outreach campaign using myKnightSTAR (a student success management system) which drastically amplified student engagement resulting in 170 appointments scheduled within three hours • Created resume, cover letter, job searching and informational interview handouts that are used by six coaches DATA ANALYTICS and ASSESSMENT• Administered Senior Survey using Qualtrics software to 500 -765 graduating seniors per semester over three terms to collect and secure employment and job placement data • Utilized Salesforce software to analyze, track, source and input job placement data from Qualtrics survey responses • Assessed and tracked survey analytics, provided progress updates in daily, weekly and monthly reports to leadershipCAREER CONSULTING AND COACHING• Spearheaded and delivered 36 presentations across 5 professional development topics over 12 weeks (per semester)• Executed minimum of 30 appointments per week every 16 weeks incorporating adult learning theories to consult students on career development • Coached graduating seniors through the full spectrum of job searching from resume design to negotiation of offers• Revitalized student engagement through rapport building, personalized service and follow-through resulting in increased preparation, return visits, and enhanced awareness of services as indicated by Qualtrics surveys

TRAINING FACILITATION (Train-The-Trainer)• Led corporate hiring managers, senior executives, and entry-level staff through leadership, diversity and inclusion training sessions using a "Train-The Trainer" model.• Coached participants through activity and scenario debriefs; explained the significance of leadership, effective communication and critical thinking across talent recruitment, and selection processes.• Facilitated training curriculums focused on identifying and implementing professional, equitable and holistic recruiting, interviewing and staffing practices and policies for professional sports teams• Instructed and guided participants through case studies, scenarios, role plays, videos, interactive learning activities, and knowledge checks, resulting in increased engagement and learning of key conceptsThe Institute of Sport and Social Justice (ISSJ) uses the power and appeal of sport and psychology to create positive social change in society. Our cutting edge programs are highly interactive; engaging athletic executives, administrators, staff, coaches, and student-athletes in unusually effective ways. We believe that sport can produce leaders, heal communities and teach about social justice issues. We educate and empower individuals and organizations by inspiring values-based thinking which leads to actions that promote social responsibility, equality, diversity and inclusion.

INSTRUCTIONAL DESIGN ACCOMPLISHMENTS • Overhauled and redesigned 11 professional development presentations to keep content current with best practices • Redesigned presentations to enhance marketing, illustration and delivery of content to match diverse learning styles • Utilized Canva to develop marketing material to advertise and promote 11 presentations campus wide • Restructured resume, cover letter, job search and interview resources to revamp delivery of content • Created job requisition template for recruiters to share detailed job descriptions of job vacanciesCAREER SERVICES LEADERSHIP• Taught 22 career education and professional enhancement seminars per semester for campus of 1200 students • Coordinated and implemented all career development activities of the Leadership Distinction program (LDP) • Initiated partnerships with faculty and clinical instructors to lead career development workshops in classrooms• Partnered with Student Services team and Academic Program Chairs to evaluate job placement outcomes per major and develop action plan to accomplish monthly job placement goals • Conducted weekly placement calls to graduates placed out of field or unemployed to provide career consulting CONSULTING, ADVISING AND EMPLOYER RELATIONS• Facilitated career advising, resume critique, practice interview, networking and job search strategies appointments • Registered employers with College Central Network (CCN) a career management software, enabling access to review student and alumni resumes, post jobs, monitor applications and recruit students • Generated list of qualified candidates according to employer provided search criteria and sent resumes to recruiters

TALENT ACQUISITION• Oversaw and led all aspects of the Career Peer Advisor program for 7 months in absence of Assistant Director• Sourced, identified, interviewed and screened applicants to attract talent consistent with staffing needs and budgeting parameters• Increased CPA staff from three to eight within five months through tabling, referrals, direct follow up with interested candidatesCAREER SERVICES LEADERSHIP• Led 26 workshops within first 5 months of employment for university departments, faculty, student organizations and local community partners• Established collaborative relationships with 11 departments and two community partners within 4 months• Initiated group resume critique sessions, reducing student wait times by 15% and counseled 10 – 30 alumni, graduate and undergraduate students daily during walk-in appointments• Delivered weekly presentations for audiences as large as 500 attendees on career readiness, professional development, employability and experiential learningTALENT AND PERFORMANCE MANAGEMENT• Supervised, scheduled shift coverage, co-led training for Career Peer Advisor (CPA) staff of eight.• Created policies, sanctions and documentation process to formalize CPA employee discipline model.• Initiated and conducted mid-year and end-of-year performance evaluations for team of eight CPAs.• Presented weekly talent acquisition updates to the Executive Director during weekly staff meetings.• Submitted employee recommendations for new-hire, rehire, conditional performance based offers and termination. CAREER COACHING• Performed career consulting, interpreted student career assessment results, led mock interviews and taught job search strategy appointments with 10-15 students per day• Articulated format and content improvement strategies when critiquing resumes, curriculum vitaes, graduate school admissions essays and cover letters

INSTRUCTIONAL DESIGN• Co-taught Professional Development Academy, an eight week curriculum designed to improve student’s career readiness levels and increase awareness of professional competencies identified by employers and recruiters• Co-chaired Diversity and Inclusion Committee focused on implementing findings of specialized university task forces to improve career readiness programming and resources for First Generation, LGBTQ, Veteran and diverse student groupsSUPERVISION AND LEADERSHIP• Supervised Career Education Graduate Assistant and co-supervised, interviewed, hired and evaluated 10 peer advisors in addition to managing peer advisor and outreach budget• Co-facilitated peer adviser training teaching effective public speaking techniques, strengthening of presentation skills and critiquing of professional documents• Analyzed assessment data from Majors, Minors and Study Abroad Fair utilizing Qualtrics software; reported findings and suggested strategies for improving student experience• Managed day-to-day operations overseeing and coordinating outreach efforts between the Toppel Career Center and university staff, faculty, administrators and student organizationsCAREER COACHING AND EMPLOYER RELATIONS• Evaluated and approved internship postings ensuring employers, recruiters, position descriptions and wages were in accordance with the United States Fair Labor Standards Act (FLSA)• Provided outreach, workshops and presentations for faculty, registered student organizations, transfer, undergraduate, graduate and first year students • Interpreted results from Myers-Briggs Typology Indicator, Strong Interest Inventory, Strengths Quest, and Sokanu assessments to help students connect results to academic majors and careers• Executed practice interviews and advised students on effective networking, personal branding, internships and job search strategies resulting in increased career readiness levels and strategic career placement

TALENT ACQUISITION• Oversaw and led all aspects of the Career Peer Advisor program for 7 months in absence of Assistant Director• Sourced, identified, interviewed and screened applicants to attract talent consistent with staffing needs and budgeting parameters• Increased CPA staff from three to eight within five months through tabling, referrals, direct follow up with interested candidatesCAREER SERVICES LEADERSHIP• Led 26 workshops within first 5 months of employment for university departments, faculty, student organizations and local community partners• Established collaborative relationships with 11 departments and two community partners within 4 months• Initiated group resume critique sessions, reducing student wait times by 15% and counseled 10 – 30 alumni, graduate and undergraduate students daily during walk-in appointments• Delivered weekly presentations for audiences as large as 500 attendees on career readiness, professional development, employability and experiential learningTALENT AND PERFORMANCE MANAGEMENT• Supervised, scheduled shift coverage, co-led training for Career Peer Advisor (CPA) staff of eight.• Created policies, sanctions and documentation process to formalize CPA employee discipline model.• Initiated and conducted mid-year and end-of-year performance evaluations for team of eight CPAs.• Presented weekly talent acquisition updates to the Executive Director during weekly staff meetings.• Submitted employee recommendations for new-hire, rehire, conditional performance based offers and termination. CAREER COACHING• Performed career consulting, interpreted student career assessment results, led mock interviews and taught job search strategy appointments with 10-15 students per day• Articulated format and content improvement strategies when critiquing resumes, curriculum vitaes, graduate school admissions essays and cover letters

SUPERVISION, TRAINING AND DEVELOPMENT• Directly supervised 7-17 employees in apartment style housing community of 2,500 students• Executed day to day operations of the office and managed 17 employees in absence of a direct supervisor for 6 weeks• Advised 7-17 employees in planning, performance, and assessment of day-to-day responsibilities• Developed strategies to achieve individual and team goals to improve employee performance and staff morale• Facilitated leadership development, social justice, civic responsibility, diversity and inclusion activities in accordance with UCF's residential curriculum RECRUITMENT AND SELECTION • Submitted recommendations for new-hire, rehire, conditional performance-based offers and employee termination• Coached employees on candidate evaluation process consistent with job descriptions, organization policies, culture and hiring needs• Improved accountability and student staff performance by creating performance tracker document to track quality, timeliness and completion of employee administrative assignments LEADERSHIP AND PROGRAM MANAGEMENT• Responded to crisis incidents overseeing 5500 students within 6 residential communities during on-call duty schedule • Enforced departmental policies and met with students during pre-conduct meetings to discuss disciplinary sanctions • Evaluated monthly programs, exercised fiscal responsibility and managed programming and staff development budget • Consolidated data from monthly programs into monthly and annual written reports to be submitted to leadership staff