Brian Martin Email & Phone Number
Who is Brian Martin? Overview
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Brian Martin is listed as Technical Support Engineer at KeepItSafe, a company with 10 employees, based in Drogheda, Ireland, Ireland. AeroLeads shows a matched LinkedIn profile for Brian Martin.
Brian Martin previously worked as Technical Support Engineer at Cyberfortress (Formerly Keepitsafe) and Onboarding & complaints manager at Eir Ireland. Brian Martin holds Level 8 Certificate, Network And Cloud Infrastructure, 2.1 from Institute Of Technology, Sligo.
Email format at KeepItSafe
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About Brian Martin
High motivated and informed IT professional with strong interest in network administration, cloud computing and security. Proven track record of delivering and troubleshooting IT infrastructure, working as part of a team and independently.
Brian Martin's current company
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Brian Martin work experience
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Technical Support Engineer
Current
Technical Support Engineer
Current- Provide customer support and technical issue resolution via e-mail, phone and otherelectronic medium
- Implement and manage a variety of backup and disaster recovery solutionsPage
- Troubleshoot problems backing up and restoring data customers and take correctiveaction
- Clearly document tickets, defects and enhancements
- Prioritize issues and manage time effectively, taking accountability for resolving customerissues
- Perform timely escalation of support related issues to various departments for furtheranalysis and resolution
Onboarding & Complaints Manager
Investigated and facilitated resolution of complex problems Demonstrated attention to detail Executed advanced troubleshooting skills Flexibility and adaptability in a very fast paced environment Integrated well with team, led by example and inspired others on daily basis Proactive, resourceful, and self-motivating Improved customer retention by.
Senior Technical Support Specialist
Providing technical assistance on Eir products to customers of small to medium size via phone, email, and/or remote access Conducted problem analysis and collaboratively identified problems of minimal to moderate complexity Documented cases and resolutions clearly in the CRM system, took ownership of hot and/or more critical cases when required.
Customer Service Representative
- Contributed to the overall team performance and agreed weekly targets.
- Provided fast and reliable resolution of technical issues
- Maximized first contact fix on each customer interaction through both inbound and outbound contact types
- Identified process gaps and initiated a change to the benefit of both the customer & company.
- Proactively updated customers where required.
- Provided customer focus through customer service expertise to other groups to assist in the resolution of queries/complaints.
Colleagues at KeepItSafe
Other employees you can reach at keepitsafe.com. View company contacts for 10 employees →
Furaha Tadeo
Colleague at Keepitsafe
Tanzania, Tanzania, United Republic Of
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GH
Gretchen Henriksson
Colleague at Keepitsafe
Oslo, Oslo, Norway, Norway
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JS
Jon Sommers
Colleague at Keepitsafe
New Zealand, New Zealand
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DG
David Glace
Colleague at Keepitsafe
Brooklyn, New York, United States, United States
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AG
Andres Guerra
Colleague at Keepitsafe
Los Angeles, California, United States, United States
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EM
Elizabeth Mills
Colleague at Keepitsafe
Garden Grove, California, United States, United States
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JS
Joe Sciongay Sciongay
Colleague at Keepitsafe
Inverness, Florida, United States, United States
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Brian Martin education
Level 8 Certificate, Network And Cloud Infrastructure, 2.1
Higher Diploma, Information Technology
Bachelor'S Degree, Geography
Frequently asked questions about Brian Martin
Quick answers generated from the profile data available on this page.
What company does Brian Martin work for?
Brian Martin works for KeepItSafe.
What is Brian Martin's role at KeepItSafe?
Brian Martin is listed as Technical Support Engineer at KeepItSafe.
Where is Brian Martin based?
Brian Martin is based in Drogheda, Ireland, Ireland while working with KeepItSafe.
What companies has Brian Martin worked for?
Brian Martin has worked for Keepitsafe, Cyberfortress (Formerly Keepitsafe), Eir Ireland, and Infonxx Inc.
Who are Brian Martin's colleagues at KeepItSafe?
Brian Martin's colleagues at KeepItSafe include Furaha Tadeo, Gretchen Henriksson, Jon Sommers, David Glace, and Andres Guerra.
How can I contact Brian Martin?
You can use AeroLeads to view verified contact signals for Brian Martin at KeepItSafe, including work email, phone, and LinkedIn data when available.
What schools did Brian Martin attend?
Brian Martin holds Level 8 Certificate, Network And Cloud Infrastructure, 2.1 from Institute Of Technology, Sligo.
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