Brian Bauer Email & Phone Number

Seattle, Wa, Us

- Achieved highest number of completed implementations while ensuring a CSAT rating of 4.9/5 - Successfully overseen the end-to-end implementation for a diverse portfolio of 20-25 enterprise and commercial customers yielding over $2.2 million in ARR- Delivered comprehensive training sessions to diverse groups of employees, ranging from 50 to over 1,000 individuals.- Created efficient project plan templates using new PM software resulting in $500k savings Established customer success… Show more - Achieved highest number of completed implementations while ensuring a CSAT rating of 4.9/5 - Successfully overseen the end-to-end implementation for a diverse portfolio of 20-25 enterprise and commercial customers yielding over $2.2 million in ARR- Delivered comprehensive training sessions to diverse groups of employees, ranging from 50 to over 1,000 individuals.- Created efficient project plan templates using new PM software resulting in $500k savings Established customer success metrics for implementation and designed dashboards to track progress - Served as a product and integration expert, addressing unique use cases in pre-sales calls both internally and externally Show less

Seattle, Wa, United States

- Oversaw onboarding and management of 25-30 customer accounts, ensuring smooth transition to shared work- Developed scalable procedures that fulfill customer requirements and needs, simultaneously meeting KPIs resulting in more than $10M of gross revenue generated in 2021- Transformed individual account ownership into collaborative work by documenting best practices, providing guidance for successful product integrations, and developing standard operating procedures (SOPs) to train… Show more - Oversaw onboarding and management of 25-30 customer accounts, ensuring smooth transition to shared work- Developed scalable procedures that fulfill customer requirements and needs, simultaneously meeting KPIs resulting in more than $10M of gross revenue generated in 2021- Transformed individual account ownership into collaborative work by documenting best practices, providing guidance for successful product integrations, and developing standard operating procedures (SOPs) to train shared Operations teams on account intricacies- Collaborated across organizations with Product, Sales, and Engineering partners to develop varying solutions for new customers- Gathered and analyzed customer data to understand customer needs Show less

-Operated within a team managing day-to-day operations for one Enterprise customer-Partnered with Product teams to automate scheduling for 10,000 appointment stops on the account to reduce working time -Streamlined and transitioned the load creation process for one of the client’s business units, yielding 2,300+ shipments saving 385 working hours for the Seattle operations team-Trained new team members on customer SOPs and the Convoy platform

Greater Seattle Area

Greater Seattle Area

- Supported Technology Recruiting Program for all hires, including Software Engineers, Engineering Managers, Program Managers, and Directors -Coordinated and scheduled all candidate phone screen and onsite interviews using Microsoft Outlook -Communicated all interview details to both candidates and interviewers alike -Helped train and onboard all new Recruiting Coordinator team members on process and business -Drove process improvements towards increased efficiency across… Show more - Supported Technology Recruiting Program for all hires, including Software Engineers, Engineering Managers, Program Managers, and Directors -Coordinated and scheduled all candidate phone screen and onsite interviews using Microsoft Outlook -Communicated all interview details to both candidates and interviewers alike -Helped train and onboard all new Recruiting Coordinator team members on process and business -Drove process improvements towards increased efficiency across organizations Show less

San Bruno, Ca

Staffing Specialist: January 2016 -Decemeber 2016 • Full-cycle recruiting for various legal and technology roles within both law firms and in-house departments • Sourced, interviewed, and prepared candidates for client interviews• Set both candidate and client expectations while mediating the interview process from initial interview through placement• Developed and managed business development pipeline consisting of new, existing, and previous clients• Worked with outside… Show more Staffing Specialist: January 2016 -Decemeber 2016 • Full-cycle recruiting for various legal and technology roles within both law firms and in-house departments • Sourced, interviewed, and prepared candidates for client interviews• Set both candidate and client expectations while mediating the interview process from initial interview through placement• Developed and managed business development pipeline consisting of new, existing, and previous clients• Worked with outside consultant to implement recruiting processes and workflow from job requisition to candidate start dateRecruiting Coordinator: July 2015 - January 2016• Identified quality candidates through various resources including Bullhorn, LinkedIn Recruiter, Indeed, Dice, and cold calling• Pre-screened and submitted candidates to recruiters • Created and updated candidate profiles within Bullhorn• Coordinated and scheduled candidate interviews for Recruiting Managers using Bullhorn and Microsoft Outlook Show less

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Gonzaga Men's Club Volleyball, Gonzaga Kennel Club (Member), Gonzaga Bulletin (Staff Writer), President's List.

Education record