Brian Bork Email & Phone Number

Lakeville, Minnesota, United States

Ensure that HHT has robust training processes and systems that support our internal members, sales teams and Trade Partner sales, installation & service teams to excel at their job and deliver breakthrough results.• Coordinate with HHT leadership in establishing strategic direction for Sales, Product and Installation & Service training initiatives for the organization.• Deploy a blended learning strategy that aligns with Sales, Product and Installation & Service training goals and HHT’s strategic plan.• Partner with Marketing and Brand leaders to develop and deliver both online and in-person sales, product, install & service training that supports successful new product launches and develop and deliver virtual live training that supports our trade partners through our LMS.• Develop and maintain a system for measuring effectiveness of member, sales, product, install and service training.• Partner with Strategic Growth leaders to provide training, tools, and programs that align with HHT’s Long Range Plan.• Create and manage an annual budget for training staffing, tools, systems and initiatives.• Oversee LMS Administration.• Oversee LMS Content Creation & Management and Service/Install Training.• Partner with other businesses on Rapid Continuous Improvement projects.• Facilitate training for both Crucial Conversations & Emotional Intelligence courses.• Certified Crucial Conversations for Master Dialogue facilitator• Certified Korn Ferry Leadership Coach

Savage, Minnesota, United States

Learning and Development Opportunities/Consulting Remote learning via WebEx, Microsoft Teams, Zoom, SkypeLead remote teams during Covid-19 and beyond

Lakeville, Mn

Designed, developed and delivered New Hire Training and Retail Leadership Training programs. Planned, scoped and deployed enterprise Learning Management System – includes E-Learning modules, videos, tracking and reporting capabilities. Create monthly selling strategy and Business Guide for retail field. Produced training videos – including storyboard, script writing, directing, acting and editing. Owned planning, communication and performance reporting for Good Sam Membership, Product Protection Plan Program (Warranty), Roadside Assistance and Credit programs. Duties include customer experience, field liaison, contest development and training.

Greater Minneapolis-St. Paul Area

Designed, developed the New Store Opening Training Process. Created product training program for retail field, including monthly selling strategy and selling guides for retail field. Coordinated and facilitated Gander University Training with vendor partners, Developed Sales Floor Leader program.

Managed day to day operations for Low Voltage Licensing, Geek Squad Safety, and Customer Data Privacy teams. Drove new business service strategies in emerging markets (solar, wind, electric vehicles).

Program lead for services on enterprise growth platforms (health and home management). Represented New Business team for all service related businesses. Responsible for the design, testing, and implementation of service offerings. Developed training program for key service strategy initiatives.

Program architect for Geek Squad Black Tie Protection (warranty), achieving $1.2B in revenue. Created customer experience blueprint used by all Geek Squad offering teams. Designed and developed new Geek Squad Service offerings for all 1100 locations. Partnered with field leadership teams to drive performance. Developed training for retail associates. Forecasted, planned and budgeted a $1.2B program. Represented Sales Development for all warranty related matters. Provided program expertise, process knowledge and regulatory understanding of the program.

Madison, Wisconsin, United States

Responsible for running Gordon Commons . Duties included scheduling, food prep, cashiering, customer exprience fulfillment.

Madison, Wisconsin, United States

Prepared food for guests, cashier, performed opening and closing duties as assigned.