Brian Fulmer Email & Phone Number

Wilmington, De

Independent School Management is the industry leader in consulting, training, and products that support private school administrators across the US and Canada.In this role, I helped a loose knit group of inexperienced programmers grow into a high functioning team capable of building custom software through adopting Agile principlesResponsibilities included: - Coaching and mentoring the Development Team - Ordering the Backlog - Removing impediments - Fostering communication with leadership and key stakeholders - Finding and procuring Continuous Learning and team building opportunitiesHighlights and Achievements: - Successfully empowered developers to build cross-functional teams capable of running multiple concurrent sprints - Guided the team through complex data migration - Organized Backlog for insurance system upgrade and all upgrades for the FAST financial aid system - Championed the building of custom CMS, CRM, and ticketing systems when enterprise systems could not fill the company's needs - Led Sprint Planning and Sprint Retrospectives for all Sprints

Promoted to Director of FAST as the financial aid software (Financial Aid for Student Tuition) grew to increase the companies top line revenue by 20%Responsibilities included: - Creating backlog for system upgrades - Hiring for all positions including developers, customer service, tax verification specialists, and sales - Collaborating with marketing department - Identifying and procuring vertical business partners - Budgeting and forecasting - Yearly SWOT and TOWS exercises - Key customer retention Highlights and Achievements: - Innovated and changed the private school financial aid market - Grew FAST to be the company's top grossing product - Achieved one of the company's highest profit margins - Sustained over 95% retention rate against aggressive competition - Attained highest degree of scalability in the industry

Officially titled after recognition that I had been performing this responsibility for yearsResponsibilities included: - Determining products and internal processes that could benefit from technology - Evaluating in-house and enterprise options for most effective solutions - Collaborating with business unit leader to gather specifications and understand users - Educating the possibilities to non-technical leadersHighlights and Achievements: - Supervised the creation of custom CMS allowing easy management of an 800+, multi-product type website - Oversaw the conversion of insurance software from an outdated COBOL system - Upgraded the FAST financial aid system to detect application validity, greatly decreasing time spent per application - Led the effort to use OCR technology to sort and read uploaded taxes that significantly affected scalabilty - Championed the development of custom ticket system and CRM that integrated with FAST system and gave up to the minute information to customer service and sales - Managed the complicated data migration from legacy systems

Advised hundreds of PK-12 schools on cutting edge theory and best practices gained through the experience of building and running the FAST financial aid systemHighlights and Achievements: - Recognized subject-matter expert - Wrote several articles published in Ideas & Perspectives, the industry's premier subscription periodical - Invited to speak at many major industry association conferences - Taught workshops in locations across the US - Consulted on-site in the US and Canada

Developed and managed every aspect of a PK-12 independent school financial aid system (FAST); from operations, to marketing, customer service, programming, sales, budgeting, and growth strategiesResponsibilities included: - Researching and defining business model - Developing market strategy and pricing - Analyzing feedback from Alpha and Beta testing - Becoming subject matter expert - Creating and perform sales demonstrations - Providing guidance and content for Marketing and User Manuals - Defining, testing, and perfecting training protocols - Distilling feedback and suggestions into useful and marketable upgrades - Implementing strategy to retain customers from competitor acquisition - Overseeing implementation of internal and external support operations for software system - Determining staffing levels for full-time and seasonal employeesHighlights and Achievements: - Brought product to Enterprise release in 20 months - Product was credited with getting ISM through the early recession years - Acquired competitor and retained 90% of non-bound customer schools - Acquired and maintained relationship with hosting company - Product became company's highest grossing single product adding 20% to gross sales - Successful scaling efforts allowed for one of the highest profit margins of all products offered - Presented product to groups of schools across the US and Canada with 30-80% close rates - Grew effective full-time customer service and support staff through seasonal temp staffing

Invented creative technical and web-based enhancements to a variety of company’s products and services; future vision solutions outpaced majority of industry’s web development Responsibilities included: - Maintaining and extending company's website - Building innovative web solutions for existing products - Developing the FAST Financial Aid system - Overseeing acquisition and upkeep of company's web-hosting Highlights and Achievements: - Built the FAST Financial Aid system. Versions 1 & 2 - Conceived and built dynamic customer facing ad design, sizing and pricing application for both print and online use - Developed a custom cart system that could simultaneously handle product orders, workshop signups, memberships, and custom print ads - Programmed tiered membership access to online benefits and supplemental premium products - Created custom framework using PHP and MySQL to migrate legacy website of over 400 loosely linked pages - Updated and secured company email and backup systems

Company provided innovative solutions for small businesses looking to create a presence in the emerging online marketing world. - Created innovative and flexible custom shopping carts - Programmed sites in PHP, MySql, and HTML - Maintained hosting server