Brian Miller Email & Phone Number

Remote

Boston, Massachusetts, United States

- Utilized advanced troubleshooting techniques, including SSH commands, to diagnose and resolve complex network connectivity issues for residential and/or business customers.- Harvested valuable insights from customer feedback and technical inquiries within Jira and implemented solutions to address root causes.- Contributed to improved customer service through a Salesforce-based workflow, ensuring detailed and accessible records for every interaction.- Proactively analyzed network traffic, bandwidth utilization, and device health with PRTG to ensure optimal network infrastructure performance for seamless user experience.- Was the go to employee to remotely troubleshoot and assist field technicians while they performed installs and service calls. - Assisted in training all new employees and helped create and maintain a knowledge based Wiki for the department.

Boston, Massachusetts, United States

- Connected customers to Starry’s network using multiple types of media such as CAT 5 and 6, CAT 3 and rope wire, and COAX.- Used troubleshooting expertise to investigate and resolve device and network-specific issues including physical wiring issues .- Assisted the Field Maintenance team with maintaining network equipment in the field.- Worked with Network Engineers to gather information and troubleshoot network problems

Boston, Massachusetts, United States

- Performed customer installations and service calls.- Performed troubleshooting of home networks, printers, cable systems, IoT devices, coax, phone lines, and fiber.- Maintained detailed records for comprehensive documentation of work.