Brian Mohamed Email & Phone Number

Sacramento, California Area

Assure loads are picked up and delivered by required appointment timesAssure loads are properly secured and tarped if required for transportationOperate Commercial vehicle properly according to Capital Express rules and regulations

Sacramento, California Area

Assist AAA members with tow’s, jump starts, fuel delivery, flat repairRespond to AAA calls within required time limitsOperate commercial vehicle properly according to Jack’s Towing rules and regulations

Springfield, Missouri Area

Assure loads are picked up and delivered by required appointment timesAssure loads are properly secured and tarped if required for transportationOperate Commercial vehicle properly according to Prime Inc. rules and regulations

• Create, modify, and terminate Novell accounts
• Approve, modify and complete SAFe’s on or before required due date
• Meet required SLA's of Adventist Health

AD Administrator - Account creation/deletion, creation of DL's and SG's, Ensure proper OU structure, PW resets, account extensions, unlock accounts, verify proper permissions Exchange Administrator - Account creation/deletion, spam/junk mail filters, intelligent message filter, creation of DL'sTelephony AdministratorMaintain servers/client machines

Telephone queue technical support for iPhone and iPod TouchiLog trouble ticket tracking and call escalationMeeting required SLA's of technical support department

Telephone queue technical supportActive Directory Support - PW resets, account extensions, unlock accounts, verify proper permissions, DL's, and SG's, creation of DL'sHEAT trouble ticket tracking and call escalationMeeting required SLA's of service desk departmentEnsure proper configuration of multiple applications/programs

Telephone and web queue technical support of 500+ International Enterprise usersAD Administrator - Account creation/deletion, creation of DL's and SG's, Ensure proper OU structure, PW resets, account extensions, unlock accounts, verify proper permissions, DL's, and SG'sRemedy trouble ticket trackingVPN, DHCP, DNS, and firewall setting configurationEnsure.

Telephone and live chat technical support of 100,000+ International Enterprise usersAD support - PW resets, account extensions, unlock accounts, verify proper permissions, DL's, and SG's, creation of DL'sRemedy trouble ticket tracking and call escalationVPN, DHCP, DNS, and firewall setting configurationEnsure proper network security measures are.

Help desk support of 500+ usersAD Administration - Account creation/deletion, creation of DL's and SG's, PW resets, account extensions, unlock accounts, verify proper permissions, DL's, and SG'sInstall new microcomputers for end usersInstall/test microcomputer software Remotely troubleshoot computer users issuesMaintain microcomputer hardware/software.

Provide excellent customer service* Answer multiple line phone system* Direct incoming clients* Maintain check voucher files

Print, log & separate customer orders for distribution crew* Maintain log of individual customer orders* Prepare orders for shipment

Build/load new computers for floor displays* Test/repair hard drives, processors, & flash media

Associate Of Science; Of, Information Technology - Computer Network Systems

Bachelor Of Science; Of, Information Technology - Information Systems Security