Underwriter
CurrentAssist nursing personnel in the overall healthcare of patients, while actively corresponding with the patient and any family and friends visiting during the hospital stay. • Established partnerships with patients, families, medical staff, and other support personnel, enhancing shared approach to delivery of health care. • Communicated with appropriate staff, units, and departments, resolving patient and family issues or concerns. • Documented and conducted initial investigations of complaints of a serious nature and resolved minor complaints or issues on unit. • Improved patient and family HCAP scores by 30% in first six months with unit. • Increased unit response time for interdepartmental issues by 50% in six months and patient complaints and concerns by 30%. • Oversaw increase in iPad rounding by 50%, resulting in quicker responses to potential problems and improving service recovery time and effectiveness. • Managed multi-line phone system and greeted all patients while maintaining strict patient and physician confidentiality. • Prepared and maintained patient charts, pre-admissions, and consent forms for electronic medical records.
