Brian Mullarkey Email & Phone Number

Boca Raton, FL

Creating a World Class Customer Service Organization

Essex Computer has its foundations in business to business sales specializing in helping clients add Apple Computers and Software in a PC enviornment. We specialize in on-site tech support and installations along with on-site training in a wide range of software and hardware products. We are opening up our first retail store specializing in Apple Products.

Executed all business decisions of a $40MM computer electronics retail business. Managed a staff of 100+ employees with 4 assistant managers. Key responsibilities included surpassing sales goals, meeting operational metrics, and maintaining visual standards. Accountable for hiring, training, and development of all team members: Lead performance management.

Executed all critical business operations and daily operations to achieve sales and profitability goals of a $73MM retail electronics business. Managed a staff of 160 store associates. Key achievements include:First New York City Store to achieve One Million Dollars in Revenue in a single business day.Became CSI (Customer Service Index) champion for the.

Responsible for all business decisions of a $20MM computer electronics retail business. Managed a staff of 40+ employees with 4 assistant managers. Responsible for sales, operational, and overall profitability of entire retail store, Key successes include:Highest sales volume to plan in entire region six consecutive months.Reduced shrink from 1.1% to 0.26%.

Executed all critical business operations and daily operations to achieve sales and profitability goals of a $5MM retail entertainment business. Managed a staff of 25 store associates with 3 assistant managers. Key accountabilities include; Recruit and train team of highly enthusiastic associates creating a sales oriented environment in a task driven.

Executed all critical business operations and general management functions to attain sales and profitability goals of a $15MM retail business. Managed a staff of 40 store associates including 3 salaried managers. Key accountabilities included: Human Resources- Recruit, hire, train, discipline and terminate personnel; Sales Floor Merchandising; inventory.