Brian Ward Email & Phone Number

Darmstadt Area, Germany

Neu-Isenburg

- Troubleshooting and configuring network security appliances- Providing technical support to enterprise customers- Collection, analysis and change recommendations of configuration- Collection and analysis of customer network information as well as of packet tracing - Recommending corrective actions based on gathered data and its analysis- Running real-time phone or remote access sessions with customers

Responsible for monitoring, fault detection, and analysis on enterprise networks (primarily OSPF and BGP as well as remote sites connecting via VPN, L2TP, and VSAT) as well as NOC equipment (load balancers, firewalls, routers, switches, etc). Performed tier 2 and 3 fault analysis and worked with third party suppliers to resolve network issues and maintain high levels of network availability. Maintained server rooms; including installing/removing cabling, racks and equipment, maintaining satellite ground stations and related equipment. Responsible for detection and escalation of interference affecting satellite resources.Maintained and created documentation of networks, resources, and procedures (using Visio, Sharepoint, and Excel) to assist in training and troubleshooting.Worked with third party suppliers and service providers to maintain SLAs and keep all parties informed during complex outages.

• Preparing and conducting regular training for peers and subordinates• Fielding and integrating new equipment into communications networks.• Configuring and supervising the configuration of the equipment including high rate FDMA and TDMA modems, mulitplexers, media converters, high power amplifiers, up-converters, down-converters, and various related assemblies. • Isolating faults and repairing or replacing components or assemblies to restore communications with minimal downtime.• Network monitoring, maintenance of records, and preparation of reports to provide proactive management and establish performance trends

Bachelor Of Science (Bs), Technical Management

Associate'S Degree, General Studies

Education record