Drive customer success of Elateral’s Brandgility templatization software. Ensure customers gain maximum value of product, using it to save time and costs and increase sales through localized marketing content that maintains design and brand integrity. Track and analyze key account health indicators, then create and execute action plans to improve performance and retain accounts. Identify growth opportunities to increase customers’ annual spend. Manage migration process from legacy platform; create demos highlighting new features, develop migration and change management plans, and implement training programs to ensure smooth migration to new platform. Advocate for customers to product team, and collaborate with Business Analysts, Developers, Architects, and Project Managers to identify and track feature requests and ensure product roadmap will provide maximum value to customers and provide additional growth opportunities.

Responsible for implementing, onboarding, and driving value of virtual reality software within Fortune 100 retail and CPG organizations. Enacted engagement plans with weekly check-ins and quarterly reviews to build customer relations and gain a deep understanding of customer objectives. Developed strategic outreach and education plans to drive usage and increase userbase. Helped customers identify ways that product could bring shopper marketing initiatives to life and increase sales, resulting in customer retention and growth. Worked cross-functionally with development teams to help build technology roadmap that expanded product capabilities and use cases to further address customer objectives. Created inspiring demos to aid in sales presentations.

Managed and executed virtual reality projects for clients. Developed and maintained project scope, timeline, and budget to ensure successful delivery of projects. Built relationships with clients, and served as day to day point of contact. Trained and onboarded clients to new software platforms, helping ensure that VR software and services became an integral part of clients' businesses.

Sold and managed custom-built advertising and content marketing programs for print and digital publication in Design Bureau Magazine. Executed full sales and account management lifecycle, from prospecting through invoicing and ongoing account management. Served as a liaison between advertising clients, industry leading designers, editors, and production team.

Collaborated with museum curators and exhibit designers to incorporate 3D digital content into interactive Smithsonian exhibits and websites. Assisted in developing innovative ways to utilize emerging technology for scientific research, conservation, and public access at the Smithsonian Institution.