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Brianna Larkin is listed as IT Support Specialist | Customer Service Specialist | Virtual Chat Agent | based in Buffalo, New York, United States. AeroLeads shows a matched LinkedIn profile for Brianna Larkin.
Brianna Larkin previously worked as Customer Service Specialist at Northwest Bank and Customer Service Representative at Cubic Transportation Systems.
As a seasoned IT support professional, I hold the prestigious Google IT Support Professional certificate and boast 15 years of service industry expertise. I am a go-to troubleshooter, committed to delivering exceptional customer service that exceeds expectations. My proficiencies span ticketing systems, user training, software installation, and Windows/Linux operating systems. I possess in-depth knowledge of DNS, networking, system administration, and virtual chats. Demonstrating my dedication to growth, I have completed coursework in Microsoft 365, Windows 10, Spiceworks ticketing, and fundamental cloud concepts.At Northwest Bank, I have achieved impressive results, streamlining call flow and slashing handle times, securing a consistent position as a top performer. Now, I seek new opportunities to channel my technical skills and customer-centric approach into empowering your organization's success.Let's connect and explore how my expertise can elevate your team's efficiency and customer satisfaction to unparalleled heights.
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-Focused on understanding work procedures to streamline call flow and decreased average call handle times by 5 minutes within the first 2 months of being on the phone system in a call center with 100 workers-Sustained my work metrics involving call handle time, first call resolution and schedule adherence to be rated as one of the top performers in the.
Buffalo, New York, United States
-Managed inbound calls from customers regarding issues with their payment using the companies equipment averaging 40 calls per day-Documented all calls received using a CRM case system and applied refunds for customers that were overcharged using company equipment that were received through calls and emails averaging 25 calls and 30 emails per day-Worked.
Buffalo, New York, United States
-Maintained detailed records of troubleshooting steps for each call interaction during a shift, averaging 60 calls per day-Identified and resolved equipment connectivity issues for customers' cable products, promptly escalating to technicians when necessary to ensure a 90% first call resolution metric-Maintained up-to-date knowledge of product features.
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Brianna Larkin is listed as IT Support Specialist | Customer Service Specialist | Virtual Chat Agent |.
Brianna Larkin is based in Buffalo, New York, United States.
Brianna Larkin has worked for Northwest Bank, Cubic Transportation Systems, and Charter Communications.
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