Brianna Mumm Email & Phone Number

St. Cloud, MN, US

St Cloud, Minnesota, United States

• Collaborated with risk advisors to determine and meet client goals
• Processed and created certificates of insurance, evidences, policy changes, presentations, audits, cancellations and reinstatements
• Received new policies and prepared policy books for account managers
• Assisted with agency service training meetings
• Developed positive relationships with partner insurance carriers
• Entered client activity and other relevant information into the company’s software system(s)

Plymouth, Minnesota

• Established customer relationships and followed up with customers, as needed
• Serviced inquiries regarding insurance availability, coverages, policy changes, transfers, claim submissions, and billing clarification
• Organized and scheduled meetings and appointments for agents
• Managed relationships with vendors, service providers, and landlords
• Reviewed and managed company reviews on Google and Facebook
• Measured and reported on the performance of marketing campaigns

Maple Grove, MN

• Insured guest service by interacting with guests and team members
• Recruited, hired, and mentored a team of 20+ retail talented members
• Drove total store sales by servicing customers and helping them select products
• Assisted with inventory, including receiving and stocking merchandise
• Created team member schedules that followed the guidelines to support peak traffic times, key holiday events, and weekends
• Supervised openings and closings of the store at the appropriate time