Brianne K. Email & Phone Number

Ensured a secure and safe shopping environment by implementing and executing asset protection protocols, resulting in a decrease in incidents of theft and disturbances.Facilitated seamless collaboration with law enforcement during critical incidents.Documented thefts and incidents, providing accurate and comprehensive reports crucial for investigations and legal proceedings, contributing significantly to successful case resolutions. Consistently ranked among the top three in incident reporting for four consecutive quarters, demonstrating an acute awareness and vigilance in identifying and addressing potential security threats effectively. Recognized for achieving top three positions in recovering significant assets on two occasions.

Interacted with customers using active listening skills to understand concerns regarding returns, order pickups, and inventory inquiries. Communicated complex information in a clear, concise manner, ensuring customer satisfaction. Demonstrated a strong service orientation by identifying and addressing customer needs promptly and effectively, reflecting an understanding of individual requirements. Utilized empathy and adaptability to respond to unique customer situations, fostering positive interactions and resolutions.Recognized as "Employee of the Week" for consistent dedication, exceptional service delivery, and a proactive approach in managing customer interactions.

Kalamazoo, Michigan, United States

Kalamazoo, Michigan

Enhanced efficiency by accurately entering and organizing factory floor data from worksheets, ensuring seamless integration into the system for easy accessibility by planners and stakeholders. Compiled meticulous work packets for factory staff, encompassing essential paperwork, including information sheets and printed blueprints, facilitating streamlined operations and ensuring accurate documentation.Assisted planners by providing administrative aid, handling clerical tasks, and optimizing workflow efficiency as needed, showcasing adaptability and a proactive approach to support tasks. Managed incoming calls proficiently via a switchboard, demonstrating strong communication skills.

Bachelor'S Degree, Criminal Justice

Bachelor'S Degree, Criminal Justice

Activities and Societies: Cheer team, volunteering for events and fundraisers

High School Diploma

Certificate, Legal Assistant/Paralegal

Working towards my Post-Bachelor Certificate in Paralegal Studies.