Headed the completion of over 20 large commercial projects with combined contract values of $16M+ in the DC Metropolitan Area from planning through delivery.- Maintained an excellent working relationship with customers through consistent and transparent communication resulting in high client retention.- Prioritized tasks in order to ensure successful delivery of quality projects on time and within budget.- Collaborated with a team of 2 project managers to work cross-functionally with estimating and operationsteams to align field logistics with the project scope.- Lead weekly production and operations meetings, facilitating stronger communication, creating processimprovements, and helping resolve critical issues.- Captured and analyzed the daily production data to create project profitability reports.- Implemented and maintained construction software for better organization, reporting, and delivery betweenmanagement, clients, and the field operations.- Provided direction to personnel responsible for project execution, equipment, and transportation.- Crafted the firm’s web and social media strategy resulting in an increase in client & employee interest.- Completed monthly invoicing and change management for all projects within the division.

-Educated customers on available product options to meet and exceed customer service experience.Investigated and resolved customer complaints to strengthen store reputation and grow customer retention-Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals-Provide training to new employees to uphold company policies and sustain customer satisfaction.

Aid high school upperclassmen in various lab experiments & team-based engineering projects

- Research Student- Hands on lab work & data collection- Performed retina dissections for the current project