Brian Pham Email & Phone Number

Austin, Texas, United States

-Oversee daily operations of the Ops Support function in a detailed manner-Monitor Operations Support Associate KPI’s and overall team performance on a daily basis-Work closely with Manager, Operations Support, and Senior Operations Support Associate to hire and train new Associates-Assist Associates with customer and technician support cases-Handle high level escalations, with assistance from Senior Operations Support Associate and Manager,-Host 1:1 meetings with your Operations Support Associates-Assist Manager, Operations Support with hosting weekly team Standup-Identify support function areas of opportunity and provide feedback to Manager, Operations Support-Collaborate with sales team leads and market managers to provide feedback to other teams and gather feedback for support team-Collaborate with support and other operations leaders to create and implement new projects, processes and systems-Help motivate Associates to create an atmosphere of individual and team achievement

Austin, Texas, United States

-Answer inbound calls, texts and emails from NuBrakes customers to help resolve issues, questions and requests.-Answer inbound calls and texts from NuBrakes technicians to help resolve issues, questions and requests.-Work closely with our Senior Support Manager to handle escalated issues-Managing a high volume of warranty cases with vehicles that were experiencing issues post service from beginning to end.

Austin, Texas, United States

Houston, Tx

-Assist General Manager in managing daily company operations to ensure positive, safe and profitable working environment.-Order, purchase and stock the front and back of house inventory in a timely manner-Hiring and training staff, as well as applying adept conflict resolution skills to provide excellent service to patrons.-Implement quality and productivity objectives to achieve company goals.-Ensure that employees follow the company standards, policies and strategies.-Cooperate with General Manager in recruiting, training, payroll processing, performance evaluation, promotions, and releasing the employees.-Coordinate with General Manager in planning short and long term projects, budgets, expense controls, schedules, and labor.-Develop positive working relationship with the front and back of house team to ensure proper operational support.-Delegate daily work assignments and schedules for employees.-Responsible for active involvement within the community through events, fundraisers and sponsorship.-Scheduled, organized, planned and setup various catering events for the business while working closely with the owner and client to ensure a successful outcome of the catered event.

Houston, Tx

-Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.-Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.-Setting and enforcing quality and safety controls.-Ensuring licenses are updated and in line with current legislation.-Working with diverse personalities both on the staff and patrons.-Planning and taking part in promotional events.-Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues.-Maintaining a fun, safe atmosphere for patrons.