- Led and coached high-performing teams of Account Executives and Customer Success Managers, resulting in increased acquisition of new buildings and enhanced customer retention through heightened satisfaction.- Developed, and maintained comprehensive pitch decks and compelling sales materials, driving an overall increase in client engagement and contributing to MoM growth in overall company revenue. - Coordinated customer retention initiatives, implementing data-driven strategies that led to a reduction in churn and an increase in customer satisfaction.Special Projects:- Developed and executed a 12-module nationwide introductory Sales training for the Account Executive and Customer Success teams. In addition, developed ongoing continuing education training around role-specific topics to help acquire more business.- Managed licenses and developed resource material for multiple different sales tools used including; Dialpad, Groove, and Salesforce.- Developed incentive and swag program for Sales and Customer Success teams. Included company-branded clothing, business kits, personal incentives, and other items to help expand market share.

- Mentor and develop a team of mid-level and enterprise customer success managers with a total of 400 local and enterprise accounts.- Document and implement onboarding, implementation, 90-day success procedures, and standards for the Customer Success department.- Track and analyze the performance of each team member to ensure all accounts are meeting or exceeding expectations.- Advocate and collaborate cross-functionally with executive, product, compliance, and finance teams to ensure alignment for company growth.

- Lead the team to deliver service excellence and consultative support focusing on retention and expansion.- Hire, train, and manage a team of Customer Success Managers to oversee full customer life-cycle from pre-sales, onboarding, implementation and expansion.- Track and analyze performance of each team member to ensure all accounts are meeting or exceeding expectations.- Use critical thinking and analysis to discover expansion opportunities and to resolve business obstacles.- Collaborate with cross-functional teams and team leaders to inform product alignment for account growth.

- Created and implemented processes for onboarding accounts and oncoming partners.- Managed multiple teams and their processes including the onboarding, fulfillment, and content teams- Constructed fulfillment team processes around social media and email automation for efficiency and growth.- Developed working tools that allowed more automation for growth and lead to both a better client experience and helped retain clients. - Successfully coordinated and implemented the onboarding of our Strategic Partner and Reseller channel by creating detailed onboarding process, sales support tools, sales training, and marketing collateral.

FreshLime collects, organizes, and syncs your customer data in real time and translates the data into simple visuals that help you identify opportunities for growth and increased revenue. FreshLime focuses on showing tangible returns on your investments and knowing what’s working for the customer's business and what’s not. We focus on providing marketing automation and helpful insights for small businesses.- Work closely with the Director of Operations to construct and update processes for oncoming partners.- Manage a team of client service representatives- Construct team processes around social media and email marketing for efficiency and growth.- Work and communicate with clients to define marketing strategies and plans on how to implement them. - Collaborate with team members to create successful campaigns and service-level agreements.- Increased client-managed revenue by 789% over the initial 5 months.- Increased managed book of business by 383% over the initial 5 months.- Introduced new processes for social media and email content creation and monthly reporting.

We produce high quality results that you will not find anywhere else for the same cost. We work as a team of highly talented analysts to produce the most valuable, dynamic marketing intelligence and marketing strategy available.- Collaborate with CEOs and marketing directors to increase marketing activities that drive revenue. For example, I helped one company increase the website organic traffic by 53%and online sales by 20% in Q4 2014.- Closely analyze the marketing activities of elite clients each month- Strategize and give direction to content, infographics, and website development teams- Responsible for performing research and providing insights regarding the market, trends, competitors, potential and existing customers, and current campaigns- Team player across multiple teams to create value for each client- Examine a campaign’s marketing return on investment- Identify new market opportunities- Perform extensive market research- Determine brand perceptions and reputations- Analyze competitors- Assess client’s promotional needs- Evaluate demographics, prices, distribution channels, and marketing outlets- Generate quarterly and annual reports that analyze competition and customers.

SEM consultant for our white-label Partner Sales Reps. Areas of consulting experience include: web and competitor analysis, keyword selection, developing clients online strategies, and establishing monthly marketing budgets.

I educated clients on search engine optimization, pay-per click, and local search results.