Provided a clear product vision to the scrum teams and worked with engineering architects and leads to execute the roadmap with clear milestones.Managed the product backlog by clearly setting the priority based on near, mid and future-term initiatives.Translated stakeholder requirements into high level stories and helped break them down into actionable work stories.Partnered with stakeholders and engineering leaders by effectively communicating strategies and trade-offs… Show more Provided a clear product vision to the scrum teams and worked with engineering architects and leads to execute the roadmap with clear milestones.Managed the product backlog by clearly setting the priority based on near, mid and future-term initiatives.Translated stakeholder requirements into high level stories and helped break them down into actionable work stories.Partnered with stakeholders and engineering leaders by effectively communicating strategies and trade-offs so that priority can be determined.Worked with and led scrum teams across different time zones.Managed work initiatives across multiple scrum teams under the Netsight platform in an Agile development framework.Recognized technical debt present in legacy systems and effectively managed its reduction.Managed priority shifts based on industry changes to effectively address them. according to the development strategyProvided clear and concise communication to stakeholders regarding progress, as necessary. Show less

Provided expertise on multiple products to partners across the organization to resolve stakeholder and tester issues.Identified opportunities for innovation and simplification of the end-to-end user experience.Managed User Acceptance Testing (UAT), organized meetings and supported training efforts to ensure effectiveness of UAT initiatives.Executed test plans, scenarios, scripts or procedures, and test system modifications to prepare for product… Show more Provided expertise on multiple products to partners across the organization to resolve stakeholder and tester issues.Identified opportunities for innovation and simplification of the end-to-end user experience.Managed User Acceptance Testing (UAT), organized meetings and supported training efforts to ensure effectiveness of UAT initiatives.Executed test plans, scenarios, scripts or procedures, and test system modifications to prepare for product implementation.Coordinated resolution and retest of identified defects with the Development teams.Engaged Business Stakeholders and other test participants on UAT execution, problem reporting and resolution processes.Participated in design sessions, refinement calls, and scrum ceremonies/demos to understand newly implemented functionality and determine UAT testing impacts.Coordinated communication of UAT testing timelines, status, delays, and release impact on a daily/weekly/monthly basis and provided ongoing metric and reporting to product teams and management. Show less

Virtually managed and mentored teams of 6+ individuals in the US and internationally.Developed and implemented a firmwide tracking system for data and information requests that increased on-time delivery and streamlined cross-functional workflows.Provided complex analytical support through the analysis and interpretation of data in support of business and technical operations.Managed support for monitoring and issue resolution, as well as coordinated scheduling to… Show more Virtually managed and mentored teams of 6+ individuals in the US and internationally.Developed and implemented a firmwide tracking system for data and information requests that increased on-time delivery and streamlined cross-functional workflows.Provided complex analytical support through the analysis and interpretation of data in support of business and technical operations.Managed support for monitoring and issue resolution, as well as coordinated scheduling to provide consistent and effective 24-hour/weekend coverage Provided project management support when overseeing team efforts to successfully migrate from on-prem servers to Athena web-based data housing in order to improve data resiliency and data-sharing capabilities.Facilitated training sessions for Athena, as well as Gazelle servers. Show less

• Standardized the PQA process by creating Standard Operating documents and templates. Trained and certified the onshore and offshore teams.• Streamlined workflow and developed assignment tracking system that eliminated task redundancy and improved collection of Key Performance Indicators and metrics.• Eliminated manual tasks by 33% and reduction of cycle time for weekly and monthly processes by 40%• Reduced Overtime by 81% with the implementation of new processes and fully… Show more • Standardized the PQA process by creating Standard Operating documents and templates. Trained and certified the onshore and offshore teams.• Streamlined workflow and developed assignment tracking system that eliminated task redundancy and improved collection of Key Performance Indicators and metrics.• Eliminated manual tasks by 33% and reduction of cycle time for weekly and monthly processes by 40%• Reduced Overtime by 81% with the implementation of new processes and fully cross-training the teams.• Identified 41% of apps being tracked for Key Clients that did not have reportable data for over 12 months and implemented corrective actions.• Lead cross functional weekly meetings to assure quality and delivery of the Facebook Weekly Service Level Agreement and cross-team monthly meetings with increased frequency for the monthly global deliverables.• Participated in 3 product Business Process Improvement projects: reducing cycle time by 33% and 40% in 2 projects and standardizing processes in the third project.Introduced new Classification priorities to mirror the Quality Assurance checks, with heightened focus on the Key Clients.• Lead a team that was located in the United States, India, Japan, Britain, and Malaysia and cross-trained and certified the teams to maintain process compliance.• Introduced a new web based Classification tool that replaced the manual excel tool.• Reduced overtime by 50% while increasing productivity by 300% Show less

• Fully cross-trained in the six online products the department has in production, including: VideoCensus, NetView and @Plan.• Continuing cross-training with online classification which categorizes the incoming data into separate unique entities to be quality assured.• Initiated and lead monthly Process Improvement/Lessons Learned review for the team. Provide management with issues related to production issues learned and identified during the reviews.• Reported daily to senior… Show more • Fully cross-trained in the six online products the department has in production, including: VideoCensus, NetView and @Plan.• Continuing cross-training with online classification which categorizes the incoming data into separate unique entities to be quality assured.• Initiated and lead monthly Process Improvement/Lessons Learned review for the team. Provide management with issues related to production issues learned and identified during the reviews.• Reported daily to senior management about status and departmental issues impacting the company worldwide.• Recognized and developed process improvements for multiple products by using gap analysis, developing a solution and monitoring results. Reduced manual tasks and production length by 20% on Mobile@Plan and 15% on VideoCensus.• Trained team members on Standard Operating Procedures for multiple online products, including: VideoCensus, @Plan and Mobile@Plan.• Lead the transitioning of @Plan and Mobile@Plan from the California team to the Florida team and developed documentation for the products.• Main backup for the Process Coordinators for all production related process or issues for VideoCensus, Hybrid, @Plan, Mobile@Plan and Extended Screen. Show less

• Produced ongoing research studies for clients meeting various time-sensitive contract delivery deadlines. • Restructured schedule to cut reporting turnaround by 50%.• Planned and conducted training classes by writing briefing notes and covering job specific Standard Operating Procedures, wrote questionnaire scripts, prepared final reports, and answered follow-up questions from clients. • Managed a competitive bidding process, resulting in a $2,000 annual savings for… Show more • Produced ongoing research studies for clients meeting various time-sensitive contract delivery deadlines. • Restructured schedule to cut reporting turnaround by 50%.• Planned and conducted training classes by writing briefing notes and covering job specific Standard Operating Procedures, wrote questionnaire scripts, prepared final reports, and answered follow-up questions from clients. • Managed a competitive bidding process, resulting in a $2,000 annual savings for company.• Designed complex research studies including sample and questionnaire design, fielding studies, processing and reporting findings to national clients. • Managed cross-functional teams such as Statistical Research, Marketing, Software Programmers and Call Center. Show less