Brian Fisher Email & Phone Number

Santa Clara, California, US

San Francisco, California, US

Created, edited, and managed customer-facing developer documentation for Harness DevSecOps products.Collaborated with internal stakeholders across teams to document new features, improve existing content, and create UI tooltips.Planned documentation for new product releases with product managers and other team members.Contributed to in-app content and.

San Jose, California, US

Developed CloudBees CD/RO release notes and product documentation for the UI, DSL, plugins, microservices, and installation options using docs as code approach.Ensured content was easily understood by a diverse, global audience, including developers, systems administrators, and DevOps professionals.Collaborated with the development, product, and support.

Charleston, South Carolina, US

Led internal and external user assistance content development for Blackbaud Merchant and Payment Services.Developed with HTML, CSS, JavaScript, and XML in VS Code, ADO, and MadCap Flare to deliver content.Delivered help systems by adding version control, writing content in XML, and applying variables and conditions. Reviewed UI text for adherence to.

Paddington, London, GB

Developed documentation, assisted with software testing for stability, and conducted technical specification reviews.Trained interns and associate writers. Developed HTML help projects for multiple product lines, providing integrated context-sensitive assistance to clients, as well as authoring internal and external client communication.Created API-based.

Toronto, Ontario, CA

Led end-to-end technical communication functions, including project development, documentation, and client communication.Directed organization-wide transition from print documentation to online, enhancing customer experience and reducing support costs.Conducted documentation reviews for consistency and accuracy.Reviewed knowledge base articles to reduce.

Delivered full scope management of documentation projects in adherence with client requirements and deadlines.Managed team of writers. Educated, mentored, and trained documentation team.Collaborated with internal departments to coordinate efficient and consistent delivery of products.Created and reviewed manuals and digital assistance for products to.