Brian Fisher Email & Phone Number

Santa Clara, California, Us

San Francisco, California, Us

Created, edited, and managed customer-facing developer documentation for Harness DevSecOps products.Collaborated with internal stakeholders across teams to document new features, improve existing content, and create UI tooltips.Planned documentation for new product releases with product managers and other team members.Contributed to in-app content and videos.Participated in peer and technical review processes to ensure documentation accuracy and adherence to internal standards.

San Jose, California, Us

Developed CloudBees CD/RO release notes and product documentation for the UI, DSL, plugins, microservices, and installation options using docs as code approach.Ensured content was easily understood by a diverse, global audience, including developers, systems administrators, and DevOps professionals.Collaborated with the development, product, and support teams to ensure delivery of accurate and timely documentation.Continuously improved the structure and format of documentation for better user experience.Helped increase the overall adoption of CloudBees' products by making the documentation more accessible and logical.Participated in peer and technical review processes to ensure documentation accuracy and adherence to internal standards.

Charleston, South Carolina, Us

Led internal and external user assistance content development for Blackbaud Merchant and Payment Services.Developed with HTML, CSS, JavaScript, and XML in VS Code, ADO, and MadCap Flare to deliver content.Delivered help systems by adding version control, writing content in XML, and applying variables and conditions. Reviewed UI text for adherence to internal standards. Created and published resource centers using docs as code approach to supplement user education. Managed competing priorities across teams in a fast-paced environment with frequent iteration.Edited developer documentation, including sample code and collaborated with engineers to improve content.

Paddington, London, Gb

Developed documentation, assisted with software testing for stability, and conducted technical specification reviews.Trained interns and associate writers. Developed HTML help projects for multiple product lines, providing integrated context-sensitive assistance to clients, as well as authoring internal and external client communication.Created API-based developer documentation system for strategic Fusion Digital Banking offering.Refined client communication process.

Toronto, Ontario, Ca

Led end-to-end technical communication functions, including project development, documentation, and client communication.Directed organization-wide transition from print documentation to online, enhancing customer experience and reducing support costs.Conducted documentation reviews for consistency and accuracy.Reviewed knowledge base articles to reduce cases.Participated in peer reviews.

Delivered full scope management of documentation projects in adherence with client requirements and deadlines.Managed team of writers. Educated, mentored, and trained documentation team.Collaborated with internal departments to coordinate efficient and consistent delivery of products.Created and reviewed manuals and digital assistance for products to increase client satisfaction and reduce support cases.Converted 100% of legacy end user documentation from FrameMaker to a browser-based, context-sensitive help system with over 14,000 topics.