• Support and assist the Property Manager in overseeing and managing the financial and operational facets of the community.• Complete accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations.• Use Yardi Voyager to record, track, and report on all financial workings of the community.

• Oversee and manage 4-6 renovation projects at a time from permitting and plans to final inspections and closing. These projects consisted of basic interior remodels, addition plays, and complete gut job renovations requiring all new systems.• Responsible for scheduling and following up on all contractors throughout the job and staying on schedule per our Gantt charts.

• Cold calling and calling warm seller leads to find motivated home sellers. Build rapport and nurture those leads to closing the deal by putting their home under contract. This consisted of 35-50 calls per day as well as texts and emails. Over a 1 year period I had 21 contracts executed. • Advanced knowledge of comping properties and calculating an ARV as well as estimating rehab costs.

• Worked in conjunction with the Property Manager to manage over 1 million sq. ft. of class A office, retail and mixed use space as well as 3 condominium associations which consisted of 179 units. I was the main point of contact in charge of one of the condominium associations totalling 84 units.• Organized and met monthly with condo association committees which included; Clubhouse Committee and Landscape Committee. Attended and spoke at yearly Condo Association Annual Meetings with trustees and unit owners. • Performed weekly inspections of all office and retail properties including the interior, exterior and landscaping of each site as well as night light checks. Maintained a maintenance list of items that needed to be fixed that were found during these inspections and worked with the maintenance team to have them completed in a timely manner. • Completed construction punch lists of new suite build outs and followed through until completion in which I would perform a move in walk through with the new tenant.• Worked directly with the leasing and development team on new tenant procedures, move in/out process, building/suite access for showings, utility updating and signage requirements.• Point of contact for tenants in regards to general questions, maintenance issues and requests for suite changes. Sent weekly and monthly memos to all tenants of our office buildings, retail properties and condo associations with updates on events, weather related items (e.g. snow removal, power outages), general building information and maintenance protocol.• Managed 2 rental properties (7 units) which included leasing units, tenant relations and construction renovations of both buildings and units.

• Support and assist the Community Manager in overseeing and managing the financial and operational facets of the community.• Complete accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations.• Use the property management software to record, track, and report on all financial workings of the community.

• Create and manage the property budget, marketing strategy, and business plan.• Hire and retain the best industry talent; actively motivate, train, and develop employees.• Oversee the overall financial and operational performance of the property.• Establish effective promotion initiatives that position the property as a sub-market leader.• Direct aggressive sales efforts to exceed occupancy and resident retention targets.• Develop and maintain relationships with all constituents; owners, residents, vendors, etc.• Supervise the filing of legal proceedings in accordance with county codes.• Guide team members to ensure their comprehension of the current sub-market.• Lead by example to sustain a high-performing, customer-focused team.

• Responsible for all operational, marketing, and financial aspects of our community and meeting the company goals in those areas.• Manage the community revenue and expenses and use sound financial measures to ensure that the budget and financial goals are met.• Identify and implement opportunities for increasing revenue including proposing and justifying capital improvements that enhance the asset’s value, optimize return on investment, and promote long-term financial growth for the community. • Work in conjunction with the District Manager/Pricing Analyst to set and apply rental rates to achieve budgeted revenue goals. • Gather and interpret current market and economic trends that may impact the community, and implement short and long-range marketing and leasing plans to achieve the community’s occupancy goals. • Use and oversee persistent and aggressive collection actions to minimize credit loss, delinquency, and promote high economic occupancy.• Manage the onsite leasing and maintenance staff to ensure they are performing and meeting all of their goals along with providing exceptional customer service.• Conduct routine site inspections to ensure that the physical aspects of the community are within the company standards regarding the market ready units, grounds, curb appeal, risk management/safety requirements, cleanliness, and general appearance, and implement corrective measures as necessary.

• Provide superior customer service to internal and external customers, including Fortune 500 business executives and high profile athletes.• Daily sales tasks which include, tours, closing the sale, follow ups, marketing, and maintaining accurate paperwork in accordance with all legal requirements and company policy.• Assist the Community Director in developing programs, procedures, and other strategies that ensure the achievement of the community’s operating and financial goals.• Develop short and long-term marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective, state-of-the-art marketing techniques aimed at increasing the visibility and profitability of the community. • Assist in gathering and compiling current market and economic information and prepare competitive market analyses and trends.

Sales, marketing and customer service for a large property management company.