Brian Rios Email & Phone Number

Tempe, Arizona, United States

• Trained and mentored junior team members to enhance client support efficiency, emphasizing secure handling of sensitive information and adherence to strict authentication procedures. • Counseled as Subject Matter Expert by developing and implementing comprehensive procedures, ensuring accuracy and improving operational efficiency• Streamlined service processes by coaching colleagues on best practices, fostering a team culture of precision, accountability, and rapid response to client needs while maintaining a client first mindset.

Phoenix, Arizona, United States

• Communicated high-detailed assistance to clients in resolving complex technical issues under tight timelines, maintaining a professional and calming approach in high-stress scenarios.• Maintained high standards of client service by resolving complex banking issues, ensuring accuracy in transactions and safeguarding client data in compliance with privacy regulations.• Innovated during the 2024 Northern Trust Hackathon and won the regional competition with a project based on automated process handling in order to improve efficiency

Maputo, Cidade De Maputo, Mozambique

The Clarisse Machanguana Foundation (CFM) is a nonprofit organization that aims to inspire social change by empowering the next generation of women leaders in Mozambique. CFM's programs address the unique challenges faced by young women, leveraging sports, community engagement, leadership and professional development to foster the next generation of confident and capable female leaders.

Avondale, Arizona, United States

- Analyzed website performance and implemented SEO strategies, increasing organic traffic by 40% within six months.- Conducted keyword research and optimized on-page content, resulting in a 30% improvement in search engine rankings.- Developed and executed a link-building campaign, enhancing domain authority and boosting overall online visibility.

• Investigate insurance claims to determine liability and the extent of coverage, reviewing policy details to ensure appropriate compensation for damage or injuries.• Collect and analyze evidence from all involved parties, reviewing witness statements, accident scenes, police reports, and video footage to establish fault and finalize claims.• Evaluate coverage for damages, discuss available options to clients, coordinate vehicle inspections and repairs while maintaining ongoing communication throughout the repair processes.

Tempe, Arizona, United States

• Assisted clients with educational technologies such as computers and AV equipment, providing support in classrooms, computing sites, learning studios, and collaborative spaces • Initiate, tracked, and closed support cases, control inventory, set up equipment for special events.• Maintain classrooms, computing sites, and common areas on a scheduled basis, as well as assisting in instructor or staff training and helped staff with special projects

Phoenix, Arizona, United States

Master'S Degree, Management And Leadership, Specialization In Ai, Analytics, And Fintech Innovation

Bachelor'S Degree, Computer Information Systems

Bachelor'S Degree, Computer Information Systems