Brian Ritchie Email & Phone Number

Strongsville, Ohio, United States

* Technical owner of vendor-provided business software packages. Includes relationship management, problem escalation, and contract management.* Lead multiple teams of business analysts, system admins, and testers who maintain the systems, design and implement enhancements, and troubleshoot defects. Also, oversaw vendor selection and implementation of new.

• Team and Organizational Consultant, providing advice to companies on staffing, planning, communication, and information technology needs.
• Lead Facilitator of Kiwanis' Key Leader Student Leadership Training Program. Traveling all around the United States & Canada, teaching Service Leadership to up and coming high school students.
• Leadership Consultant who has spoken across the United States about organizational development leadership, and the power of positivity. Experienced with keynote speeches, delivering conference workshops, and.

Wooster, Ohio

• Responsible for leading the company’s application support teams. Managed a staff of 15-20 onsite and offshore resources, dedicated to maintaining and enhancing the full Guidewire product suite (policy, billing, claims.
• Member of the IT leadership team, responsible for annual budget planning, SDLC process improvements, and defining various IT job descriptions.
• Resource manager, helping staff with their performance goals, personal development, and overall career progression. Also, I managed contract resources, including in-person, remote, and offshore personnel.
• Product Owner for the Guidewire project portfolio. Served as the liaison for each business unit involved with evaluating incoming enhancement requests, incidents, and system defects, as well as planning and.
• Successfully lead core system replacements for the organization’s Billing and Claim legacy systems. Responsible for the successful implementation of Guidewire's ClaimCenter and BillingCenter applications, including.
• Maintained staffing, incident, and service request metrics for the entire Application Services organization, as well as designed the support process flows for newly established teams.

Westfield Center, OH

• Part of the IT Leadership team responsible for implementing Westfield’s Claims Transformation program. The transformation included a claim system replacement (Guidewire), institution of claim-based Enterprise Content.
• Led the ClaimCenter production deployment team, which included building both a technical deployment and Organizational Change Management (OCM) business plan. This included release management, user training.
• Led the transition of legacy mainframe support to a vendor-based Managed Service contract (via IBM). Responsible for negotiating a Master Services Agreement and ADM Service Agreement, overseeing the transition of.
• Responsible for IBM Webseal/FIM implementation to enable cross-system security authentication across Westfield’s core products. Includes Guidewire, Filenet, Thunderhead, and Third-Party Single Sign-on.
• Assumed responsibility for the Claims Reporting project, which included integrating ClaimCenter data into the organization’s Enterprise Data Warehouse and re-designing mainframe-based reports into interactive Cognos.

• Technology Portfolio Owner for multiple departments, responsible for allocating PMO, IT, and QA project resources, as well as maintaining project status and portfolio budgets. Key contributor to managing the.
• Business Relationship Manager for the Sales, Marketing and Claims Departments. Accountable for understanding business strategy, developing business case documentation and reporting project/program progress to Grange’s.
• Heavily involved in software and hardware architectural decisions, working with both application and infrastructure teams to design the best solutions.
• Served as mentor to project management and business analysis staff, assisting with applying best practices. Mediated between project teams when people and/or tool resources conflict.
• Primary contributor to the establishment of Grange Insurance’s Project Management Office. Author of SDLC standards, PM/BA job descriptions, and various project management artifacts. Member of the team responsible for.
• Leader for Grange’s Digital Strategy. Facilitated the creation of a 3-5-year road map and developed the business case for a business transformation project related to website, CRM/ERP, and social media tools. Key.

Claims Department

• Oversaw a comprehensive replacement of Claims' agent and consumer portals. Collaborated with various departments, a dedicated Agile work team, and external contractors to deliver new applications and websites.
• Managed a cross-functional project team and monitored their progress toward implementing a fully functional Claims Data Mart. Assisted in the logical and physical design of the database. Collaborated with the.
• Implemented a Data Quality and Governance program for the Grange Claims Department. Defined business rules surrounding the organization's data and facilitated a Six Sigma approach to improving quality issues.

Columbus, Ohio, United States

• Co-founded IT Genesis, a computer and job training school. Oversaw curriculum development and course instruction. Assisted students in gaining hardware and operating system knowledge while preparing for a career in.
• Developed a 128-hour learning curriculum. Responsible for training methodology, training tool identification and customizing CompTIA and Microsoft courses to meet the needs of an entry level student.
• Served as the school's administrator, maintaining student records, ensuring compliance to state regulations, and managing the company staff. Maintained the company's operational budget and expense tracking.
• Oversaw the network administration and desktop support functions for the company. Responsible for purchasing, installing, and maintaining the organization’s infrastructure needs.

Columbus, Ohio Metropolitan Area

• Responsible for the annual Capital Budget IT project selection process. Lead several system implementations, including hospital-wide printer/copier/fax system, Point-of-Sale (POS) System, Medical Staff Credentials.
• Project Manager for Internet/Intranet Web Development. Responsible for conversion of hospital Intranet from basic HTML to Cold Fusion. Served as liaison with the Marketing Department to develop and implement Internet.
• Assisted with the conversion of a PC-based Computer Based Training (CBT) program to an online Learning Management System, including the implementation of vendor and proprietary course offerings.
• Primary Systems Analyst for Human Resources and Finance information systems, including time management, learning management, job applicant tracking, benefits tracking, and new employee onboarding.
• Served as Lead Technical Trainer for all hospital staff. Built curriculum, delivered classroom education, and facilitated customer satisfaction scores for all courses held at the hospital.

Bachelor’S Degree, Journalism (Public Relations)

Activities and Societies: Circle K International, Public Relations Society of America, Intramural Sports

Masters Of Arts, Organizational Communication

Activities and Societies: Circle K International, Intramural Sports