Brian Ritchie Email & Phone Number

Rochester, New York, United States

Driving requirements elicitation, analysis, and definition for an industry leader in calibration services and equipment, collaborating closely with stakeholders to ensure solutions align with business objectives and client needs.

Victor, New York, United States

• Supported multiple Paychex Agile scrum teams in project planning, requirements analysis/elicitation, user story creation, dependency and risk management, product analysis, stakeholder collaboration
• Increased team clarity and efficiency through use-case workflows and diagrams, wireframes, Gherkin Acceptance Criteria, epic and story decomposition, identifying and prioritizing minimum viable product
• Strong communication skills while interfacing and collaborating as a liaison between product, development, and business units. Focus on continual product and process improvement while minimizing risk and waste
• Continually maintained readiness of user stories two sprints into the future for multiple teams
• Groomed inherited backlog, reducing size by over 80% for multiple teams to maximize value delivered
• Successfully led grooming, affinity estimation, and Agile ceremonies with recognition from stakeholders and dev partners on my requirements elicitation techniques, meeting facilitation, and story clarity

Parsippany, New Jersey, United States

• Project lead for global telecom expense management implementations covering North America, Latin America, Europe, and Asia, supporting accounts with over one million dollars of monthly spend

Rochester, New York Area

• Technical implementation lead for the Enterprise business unit, supporting 80% of Calero’s hosted clients
• Sole designer of the gold-standard template system, which saved the company countless hours by eliminating repeat configurations. All Calero customers receive the gold-standard upon implementation, receiving best.
• Extensive requirements gathering and implementations, including over 20 successful implementations in the past year with a 100% success rate
• Credited for being instrumental in Calero’s largest call accounting customer renewing their contract due to my attention and management of the account
• Created an automated process for personnel imports, eliminating many hours of manual data entry
• Wrote extensive documentation, which is utilized by multiple departments for reference and training

Rochester, New York Area

Transitioned from telecom expense management implementations to Technical Writer for Calero's TEM solution. Focus is online help, knowledge bases, internal and external training documentation, building and maintaining a multimedia training library, and software testing.

Implementation of large scale telecommunications expense management systems for enterprise customers. Business process and workflow design, invoice process management, inventory and personnel database management, call accounting, SQL, application support.

• 2nd and 3rd level Lotus Domino server administration and Lotus Notes email support.
• Additional support for Microsoft Exchange server, Outlook email support, Domino Access for Microsoft Outlook, Active Directory and Blackberry
• Created and maintained departmental procedures and documentation.
• Promoted to ISO9000 representative and served as contact for departmental and customer audits.
• Trained two IBM departments in audit readiness and ISO9000 standards.
• Received assignment as QMX co-administrator, overseeing user securities, document controls and account setup covering IBM's Northeast operations procedure library.

• Played a primary role in the effectiveness of data transfer throughout the company network by managing the delivery of software and retrieval of sales data for all Blockbuster stores worldwide. Xcellenet application.
• Increased efficiency of business flow by troubleshooting satellite connections at store level while maintaining availability of network data transfer. Ensured delivery of daily sales reports to top executives.
• Increased productivity by cross-training and covering for AS/400, Mainframe and TWS job monitoring teams in order to maximize coverage and availability.

Music Performance Major

Technical Writing