Brian Heselton Email & Phone Number

Punta Gorda, Florida, United States

- Training of spa staff on the art of soft selling, using conversation to promote services, addons and to sell products.- Coaching and mentoring staff to enhance staff development.- Consulted owners on promotional ideas to increase revenue and sales. - Collaborated with owners to ensure delivery of high quality services and sales.- Solid knowledge of spa industry health and safety standards. - Researched new spa products and made purchasing recommendations.

Lakewood Ranch Florida

- As Lead Massage Therapist and trainer responsible for teaching new therapists spa protocols and U-topia spa services to ensure quality control standards are met and customers receive the best service possible. - Maintained a high level of customer service while focusing on up selling treatments and products.- Consistently a top seller in my department. - Inspected all therapy rooms with the goal of ensuring a pleasant spa experience. - Revised the body departments service menu and protocols.

Ellenton, Florida, United States

- Perform physical assessments, routine tests, specimen collection, EKG's, patient registration, and front desk duties.- Assist with procedures, give injections, change dressings, and prepare patients for diagnostic test.- Take vital signs and record information into patients, medical records.- Perform urinalysis tests; prepare samples for lab analysis and file lab reports.- Call in prescriptions; maintain procedure, patient and pharmaceutical logs.- Perform back-office duties, inventory control, and supervision.- Train junior medical office staff and provide mentoring.

Brandeton Florida

-Preformed therapeutic massage, for the public, students and professional athletes.

Fairfax Corner Va

- As Lead Massage Therapist, trained new therapists on POS Computer operations, spa protocols and The Red Door services to ensure quality control standards are met and customers receive the best service possible. - Maintained a high level of customer service while focusing on up selling treatments and products.- Inspected all therapy rooms with the goal of ensuring a pleasant spa experience.- Responsible for logistical support for therapists and recommended a system that ensured all received supplies they need when they need them.- Frequently called upon to help resolved scheduling and service issues for customers.

Delray Beach, Fl

- Insured proper scheduling of appointments booked online.- Documented medical patient information, for record keeping and insurance billing.- Fielded phone calls.- Corresponded with patients via email and phone.- Sold products and made recommendations to customers.

Atlantis, Fl

- Consistently top-ranked among therapists.- Organized promotional events to include gathering supplies and equipment, setting up and taking down, and scheduling coverage.- Dealt with security issues.- Inspected and inventoried treatment rooms.- Evaluated and streamlined treatment and supply protocols.- Resolved computer system malfunctions and scheduling errors.- Trained new therapists on the computer system operations, spa protocols and services.

Vienna, Va

-Top ranked among the nine therapists working there.- Inspected therapy rooms.- Ordered supplies and replacement equipment.- Trained new therapists on the protocols and procedures used at the business.

United States

HHC, 1/502, 101st AB Fort Campbell, Kentucky Mar 2006 – Feb 2009- Served two combat tours in Iraq as a combat medic in the elite 101st Airborne Division- First tour was with a Scout Platoon countering enemy IED emplacements.- Second tour was with the Battalion Commander's Personal Security Detail - Instructed non-medically trained personnel the Combat Lifesaver Course, covering advanced procedures beyond self- or buddy-aid.- Performed emergency medical treatment on soldiers and civilians under both battlefield and clinical conditions, with little or no supervision.- Instructed Iraqi Army and Police personnel on proper battlefield medical procedures.- Documented soldier's medical complaints, inspected/evaluated them physically, made plans for medical or pharmaceutical interventions, sought approvals if required, and executed the plan according to protocols.1/15 FA, 2nd ID Camp Casey, South Korea Feb 2004 – Feb 2006- Held positions as: Line Medic, Ambulance Driver, Emergency Room Technician, and Field Hospital Team Member.- Performed sick call, evaluating, documenting, and treating soldier's medical and trauma complaints.- Performed minor surgical procedures.- Documented and dispensed medications.- Scheduled and performed vaccinations for unit personnel.- Responsible for all vehicle maintenance and on-board medical supplies while serving as an ambulance driver.

Computer User Support Specialist Program, Information Technology

ITIL 4 Foundations IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing •CompTIA.

Medical/Clinical Assistant

Associate Of Entrepreneurship

Emergency Care Attendant (Emt Ambulance), A

Associate Of Science - As, General Studies

Massage Therapy/Therapeutic Massage