Proven track record of consulting and advising new spas on winning and retaining new business through innovative marketing, cost-cutting methods, budget management strategies, and superior staff education and development.

Utopia by definition is an ideal place or state. A place where everyone is content and things are perfect.What makes U-topia Spa an ideal place is that we offer a unique menu of hand-selected, high-quality products and signature treatments. I have been in the spa industry since I was 13 and it was my dream one day to open a day spa. Financial- Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.- Project and maintain acceptable payroll commitments. - Administer staff and client scheduling for maximum revenue generation and profitability.Marketing- Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed. - Develop and maintain gracious and efficient front desk procedures.- Create ongoing in-house promotions and activities to stimulate sales, staff and customers.- Guide business decisions by staying on top of Spa industry trends.- Maintain a strong menu of services with both exceptional artistic and aesthetic value.- Consistently develop and grow retail sales through training, tools and monitoring. - Ensure the Spa is always staged for maximum buyer impact.Customer Service- Anticipate, identify and ensure customer needs are being met in the best possible way.- Monitor customer satisfaction with surveys, focus groups and comment cards.- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.- Uphold gracious front desk procedures in the booking and handling of customers.Staffing & Human Resources- Implement ongoing skills training to ensure service standards are being upheld.- Create and maintain Staff Contracts, ensuring accuracy and compliance.- Perform Staff Evaluation Reports-Create a motivating environment of sincerity, warmth and fun for staff and guests.Operations-Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.-Manage inventory effectively; follow purchasing standards; ensure compliance.

Successfully executed promotional events, increasing sales consistently month over month. Maintained relationships and completed certifications with business representatives with the following product lines: Skinceuticals, G.M. Collins, Yonka and jane iredale.

Skilled in diverse development of individual skincare programs and products. Consistent with maintaining highest sales goals for weekly promotional quotas.

Responsible for leading sales floor coverage while maintaining a selling focus in the absence of store management. Develops, coaches, and motivates sales associates to provide an exceptional customer experience.

Proactively provided knowledge and expertise in the development and execution of individual skincare programs white fostering positive and trusting guest relationships.