Owner/ Spa Director
Current
Naples, Floruda
Utopia by definition is an ideal place or state. A place where everyone is content and things are perfect.What makes U-topia Spa an ideal place is that we offer a unique menu of hand-selected, high-quality products and signature treatments. I have been in the spa industry since I was 13 and it was my dream one day to open a day spa. Financial- Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.- Project and maintain acceptable payroll commitments. - Administer staff and client scheduling for maximum revenue generation and profitability.Marketing- Develop Spa's Marketing Strategy and ensure a consistent image is being portrayed. - Develop and maintain gracious and efficient front desk procedures.- Create ongoing in-house promotions and activities to stimulate sales, staff and customers.- Guide business decisions by staying on top of Spa industry trends.- Maintain a strong menu of services with both exceptional artistic and aesthetic value.- Consistently develop and grow retail sales through training, tools and monitoring. - Ensure the Spa is always staged for maximum buyer impact.Customer Service- Anticipate, identify and ensure customer needs are being met in the best possible way.- Monitor customer satisfaction with surveys, focus groups and comment cards.- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.- Uphold gracious front desk procedures in the booking and handling of customers.Staffing & Human Resources- Implement ongoing skills training to ensure service standards are being upheld.- Create and maintain Staff Contracts, ensuring accuracy and compliance.- Perform Staff Evaluation Reports-Create a motivating environment of sincerity, warmth and fun for staff and guests.Operations-Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.-Manage inventory effectively; follow purchasing standards; ensure compliance.