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Marketing And Social Media Manager For An Online Television Music Show Instagram @houseprpudTV Creating all Digital Output and Marketing Material

Managing the customer services team, engaging with passengers, providing KPI,s and helping provide a memorable experience. Another part of my day is conducting probation reviews and Return to work meetings, and liaising with Duty Managers. September 2018 Marketing Exec Internship Hotel Transylvania 3 November Star Of The Month Core Values Video Contributor I was a privilege to work with the marking team and help market Hotel Transylvania 3 on behalf of MBNA Clippers for Universal Movies this involved a competition plus taking photos with the merchandise for the movie which we could then use on social media.

On boarding and Training New Customer Services Employees . Implementing a new training procedure to streamline and better the customer services department

4th Hire @ Deliveroo Manning it’s then new customers services department, Managing customers expectations, Driver operations & dealing with restaurants all over london. Working from home initially before it’s first office, eventually moving to working Fridays from its first office in central london , finally moving full time to its new london offices.Dealings with customer complaints Looking after Large key restaurant accounts.Implementing Customer Services Training and recruitment.Provided primary customer support to internal and external customers.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Manage Driver needs an expectationsProvided information regarding charge accounts and loyalty programs.