Brian Salvatori

Brian Salvatori Email and Phone Number

Demonstrated Strategic Leader | Performance Driven and Results Focused | Passion for Operational Excellence @ Nexa
phoenix, arizona, united states
Brian Salvatori's Location
Castle Rock, Colorado, United States, United States
Brian Salvatori's Contact Details
About Brian Salvatori

To lead a successful organization, one must bring excellence in operations management combined with innovative, strategic leadership. With a progressive 20-year career in operations, sales, and client services across the telecommunications, finance, entertainment, and insurance industries, I am known for my entrepreneurial spirit, dogged determination to achieving unparalleled results, and driving organizational turnarounds that consistently exceed performance goals.I pride myself on my ability to create business cultures of accountability, integrity, and commitment. Through training initiatives, process improvements, and employee engagement programs, I have consistently led under-performing businesses to the top of balanced scorecards. I am passionate about exceptional customer experiences and the growth and retention of both customers and employees.AREAS OF EXPERTISE:○ Strategic Planning○ Financial Management and Budgeting○ Organizational Turnaround○ Culture Building○ Call Center Operations ○ Work Force Management○ Outsourcing○ Client Relations○ Customer Experience○ Process Improvements○ Cost Reduction and Containment○ Recruitment○ Training○ Leadership Development○ Quality○ Service DeliveryAbove all, I utilize data driven analytical problem-solving skills and take an innovative approach with outside-the-box thinking to tackle complex business challenges. I have built a reputation for developing solutions to issues when no one else could.

Brian Salvatori's Current Company Details
Nexa

Nexa

View
Demonstrated Strategic Leader | Performance Driven and Results Focused | Passion for Operational Excellence
phoenix, arizona, united states
Website:
nexa.com
Employees:
78
Brian Salvatori Work Experience Details
  • Nexa
    Vice President Customer Success And Strategic Partnerships
    Nexa Sep 2021 - Present
    Denver, Colorado, United States
    View
  • Frontier Airlines
    Customer Care
    Frontier Airlines May 2018 - Sep 2021
    Greater Denver Area
    View
  • Ibex | Global
    Senior Vice President
    Ibex | Global Apr 2015 - Nov 2017
    Greater Denver Area
    Managed the Telco/Entertainment portfolio with multiple global customer contact center locations to deliver best-in-class performance, achieve revenue targets, and drive organic account growth.● Provided direction to several thousand agents globally across US, near shore, and offshore markets in customer sales and support operations. ● Built and developed a leadership team to maintain high standards and performance for all accounts. ● Led project planning and management for the launch of new, high-value logos with strong growth potential.● Oversaw financial reporting to executives, budgeting and forecasting, invoicing, and collections. ● Developed partnerships with internal and external stakeholders to launch new lines of business and new locations. KEY ACHIEVEMENTS:○ Drove call center operations to the top of balanced scorecard while improving client perception. ○ Renegotiated numerous contracts to improve business terms and contracted rates.
    View
  • Spi Global
    Vice President Of Customer Experience
    Spi Global Oct 2013 - Mar 2015
    Greater Denver Area
    Managed strategic US Accounts and led marketing and sales efforts. ● Provided Strategic Operational leadership resulting in best in class performance.● Developed executive relationships and business opportunities.● Created new sales processes, client education materials, and client-facing marketing materials.● Represented SPi Global through numerous trade shows, webinars, whitepapers, and speaking engagements. ● Revamped the marketing and sales strategies to increase relevance and competitiveness in the marketplace. KEY ACHIEVEMENTS:○ Drove improvements to overall client KPIs to organically grow the US line of business. ○ Generated several million dollars in new business through prospecting and closing new US opportunities.
    View
  • Dish Network
    Regional Director
    Dish Network Aug 2010 - Oct 2013
    Greater Denver Area
    Took over the struggling Outsourcing Operations in Asia to improve operations and customer satisfaction.● Managed over 3,500 employees in cross-functional areas; rebuilt processes and revamped employee training. ● Built relationships and negotiated contracts with multiple suppliers across nine locations. ● Managed DISH Social Media and non-voice work, as well as Blockbuster Care and Retention.● Re-designed and improved all back-office processes to improve efficiency of invoice processing. ● Managed budgeting, invoice processing and resolution, and financial reporting. KEY ACHIEVEMENTS:○ Drove improvements to overall KPIs and outperformed all captive locations across the BPS. ○ Launched Retention in Asia at six locations to outperform the captive US locations in multiple performance areas. ○ Created processes and training to drastically improve call center metrics.
    View
  • Dish Network
    Director Of Customer Experience
    Dish Network Jan 2009 - Aug 2010
    Greater Denver Area
    In this newly-created position, oversaw nationwide customer lifecycle management to win back customer service awards. ● Managed quality assurance, customer satisfaction, and analytics for Enterprise operations.● Created a Voice of the Customer (VOC) analytics-reporting tool and a customer satisfaction survey to more effectively deliver a world-class customer experience. ● Improved customer experience and efficiency on calls by redesigning the agent call flow. KEY ACHIEVEMENTS:○ Designed and implemented a plan to help DISH win back JD Power and ACSI Awards.○ Increased the company’s rating with ACSI from 64 to 71.○ Designed a customer service portal tool to enhance agent ability to resolve customer issues.
    View
  • Dish Network
    Call Center Director
    Dish Network Apr 2005 - Jan 2009
    Roanoke, Virginia Area
    Turned around call center operations, reputation, performance, and turnover in two under-performing locations, taking both from lowest to top performance in the enterprise within six months. ● Provided strategic leadership for call center operations, customer satisfaction initiatives, and quality control.● Re-energized call centers through establishing vision and developing culture. ● Improved employee morale and engagement through communication and employee recognition initiatives. ● Implemented leadership development, coaching, goal setting, and management training. KEY ACHIEVEMENTS:○ Drastically reduced annualized attrition rates.○ Turned around community perception of call centers through community outreach and celebrating employee success.
    View
  • Progressive Insurance
    Senior Manager
    Progressive Insurance Jun 2000 - Apr 2005
    Colorado Springs, Colorado Area
    Customer Service Manager III - Aug '02 - April '05Customer Service Manager I/II June '00 - Aug '02
    View
  • Checks Unlimited
    Manager
    Checks Unlimited Sep 1997 - Jun 2000
    Colorado Springs, Colorado Area
    Business Checks Department Manager - July '99 - June '00Additional Roles - Sep '97 - July '99Personal Checks ManagerBoard SpecialistTechnical Specialist/SupervisorCSR I - III

Brian Salvatori Skills

Call Centers Leadership Process Improvement Customer Experience Outsourcing Customer Satisfaction Management Vendor Management Strategy Crm Call Center Operations Management Customer Service Customer Retention Project Management Strategic Planning Team Leadership Performance Management Training Workforce Management Quality Assurance Team Building Business Process Improvement Contact Centers Contract Negotiation Cross Functional Team Leadership Program Management Account Management Telecommunications Employee Engagement Coaching Team Management Sales Analytics Leadership Development Change Management Call Center Development Strategic Partnerships Recruiting Budgets Business Development Time Management Executive Management Sales Operations Salesforce.com Bpo Start Ups Direct Sales Lead Generation Saas

Brian Salvatori Education Details

Frequently Asked Questions about Brian Salvatori

What company does Brian Salvatori work for?

Brian Salvatori works for Nexa

What is Brian Salvatori's role at the current company?

Brian Salvatori's current role is Demonstrated Strategic Leader | Performance Driven and Results Focused | Passion for Operational Excellence.

What is Brian Salvatori's email address?

Brian Salvatori's email address is bs****@****ier.com

What is Brian Salvatori's direct phone number?

Brian Salvatori's direct phone number is +172035*****

What schools did Brian Salvatori attend?

Brian Salvatori attended Eckerd College.

What are some of Brian Salvatori's interests?

Brian Salvatori has interest in Children, Health.

What skills is Brian Salvatori known for?

Brian Salvatori has skills like Call Centers, Leadership, Process Improvement, Customer Experience, Outsourcing, Customer Satisfaction, Management, Vendor Management, Strategy, Crm, Call Center, Operations Management.

Who are Brian Salvatori's colleagues?

Brian Salvatori's colleagues are Mustafa Gumus, Dara Rousseau, Sarjeet Dheer, Thajuddin Shaik, Igor Grando, Danielle Ellis, Alyssa De Leon.

Not the Brian Salvatori you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.