Providing solutions for Commercial Banking clients for all their Global Payments and Receivables needs

[A] Leading a team of 6 Implementation managers responsible for the successful and timely onboarding of new products & services into existing & newly acquired clients. o Establishing clients on the Banks online platforms in addition to Host-to-Host technical integration into ERP systems with standard SWIFT, CSV, XML, iDOC file testing processes o Project management for integration and migration payable, receivable and liquidity products /services o Bespoke solutions specific to the clients’ needs • [B] leading and managing a total of 16 people onshore and offshore for the management of all account service inquiries for all the banks corporate and FI clients. Including account opening covering fulfilment of all documentation. o KYC submission preparation & liaison with Operations support • [C] Retention & growth of the Banks portfolioo Working in-sync with Corporate Bank & GTS Sales, including contribution to RFP’s and presenting at client pitches. o Individual & collaborative post implementation reviews with the client and relationship banking.  Managing Risk through operating efficiencies throughout the country feeding into the APAC region to reduce manual intervention, in addition to challenging legacy and conventional ways. Embedding an error free culture of ownership & accountability. Responsibility and accountability of several 3rd party offshore support teams through governance of strict operational and regulatory guidelines. These include teams in Singapore, Malaysia, India, Poland, and the USA.

Leading a team of 7 talented Implementation Advisors responsible for the successful and timely onboarding of new products & services into existing & newly acquired clients. Services include but not limited to o End - end account opening covering fulfilment of all documentation. o KYC submission preparation & liaison with Operations support o Establishing clients on the Banks online platforms in addition to Host-to-Host technical integration into ERP systems with standard SWIFT, CSV, XML, iDOC file testing processes o Bespoke solutions specific to the clients’ needs, utilising expertise in the APAC region & facilitating the global reach of the bank

- Responsible for the delivery and effective management of Client Servicing teams in Australia- Managing the customer service delivery of Treasury suite of products to ASX top 100 client group and Global relationship clients. - Coaching mentoring and development of team for service excellence while building and maintaining strong client relationship management disciplines. - Strong stakeholder collaboration across the business, across the APAC region to drive customer service objectives.

- Tasked with successful internal stakeholder management and ensuring commitment from distribution channels for cross sell of Acquiring products.- Sponsorship of inbound and outbound direct sales of merchant business to SME and Business Bank customers. - Oversight of new and existing products coming to market.- Development of new business opportunities with Strategic business partners

Responsible for * 32 staff covering 4 states * 850 connections in the Institutional bank * Delivery of service excellence and efficiencies in operational processes * Identifying and referring Sales / Revenue generating opportunities across the portfolio through the addition and enhancements of products and services. • Forecasting and setting KPI’s that are aligned with Westpac Group “goals”* Driving change management, embracing an agile working environment The role demands quality management and leadership of staff. It requires a vision for career development and succession planning that spans across the whole team.

* Growth of "Value Added Services at point of sale" business across the portfolios with 3 major Australian banks in addition to several smaller service providers.* Business development of the Integrated Medicare Easyclaiming solution through Medicare* Business development of private health claiming solution through integrated EFTPOS with the vendors that provide the management software to the practices and with the medical practices.

Jonathan Wren is a small boutique agency owned by the Adecco group of companies. The agency specialises in recruitment in the Banking and Finance sector.* Responsible for the P/L business line * Management of 10 staff* Marketing and Sales initiatives to drive business growth* Expense and Debtor management

First Data International, a global company that is one of the largest independent 3rd party transaction processors and merchant acquiring processor. It provides financial institutions with tailored solutions for in-house or outsourced issuer and acquiring transaction processing.Responsibilities: Relationship Management and Business Development of 4/5 key strategic customers, responsible for the provision of existing and new products and professional services with revenue in the 10’s of millions of dollars.* ANZ Banking Group / GE Money / Coles Limited / Shell Australia / Myer* Cheque Guarantee Services (“TeleCheck”) and Loyalty & Prep-Paid (“ValueLink”)* Manage and mentor a team of 5 Account & Sales Managers* Responsible for the strategy and future growth opportunities of these products.

Responsibilities: * Creation of viable and profitable Visa Card usage areas to provide real value proposition to Visa’s members (i.e. the Acquiring banks) by making available new Card market segments and producing growth in less penetrated segments* To determine and market solutions for transactional ‘switching’ and ‘processing’ via Visa’s own Switch infrastructure “VisaNet” that delivers strategic and commercial benefit to the organisation.

Responsibilities: * Strategies to increase credit card / debit card acceptance* Implementation of innovative new and emerging technologies* Maximising profit of the merchant base* Control and negotiation of all Gateway and Interchange partners* Staff 28 / Direct Reports 5, including a Contact Sales Centre covering inbound/outbound

Responsibilities: * Retention and growth of the Merchant base on actual number of merchants and profit margin * Retention and growth of the Commercial Card base including numbers and profit margin* 56 staff including account managers, BDM's and an In bound/Outbound telesales team of 20

Various roles including Service Team Leader and Sales Manager responsible for the growth of American Express accepting merchants in the wider south western region of suburban Sydney.