Brian Swain Email & Phone Number

Evaluated financial potential of multi-million dollar, strategic investments, including major technology initiatives, corporate acquisitions, and B2B pricing re-alignment. Internal champion and expert for implementation of new demand forecasting system used for staffing and pricing decisions. Developed annual revenue budget and monthly forecast updates for corporate-operated salons.

Greater Minneapolis-St. Paul Area

Developed and piloted new customer loyalty program for Regis, which owns and operates over 7,000 hair salons under 50 brand names. Managed all aspects of program development, including customer research, branding strategy, customer communication, stylist training, pilot launch, and performance reporting. Created financial models for $4 million capital request, point liability and breakage forecasts, monthly accounting close, and overall economic impact. Prioritized and approved technology platform requirements and acceptance criteria, in coordination with internal IT and external vendor.

Greater Minneapolis-St. Paul Area

Analyzed performance and business strategies of Capella’s division responsible for diversification and innovation, including an international online school, a social learning platform, and a custom solutions company. Partnered with leaders of each subsidiary to support their business plan development, financial forecasting and analysis, organizational priorities, and resource planning. Evaluated growth scenarios and market value of potential acquisitions.

Honolulu, Hi

Developed travel agency pricing and incentive strategy for entry into the Japanese and Korean markets, quadrupling the number of international cities served within 2 years. Established new process to assess international route expansion opportunities based on latest economic, market, and competitive developments. Evaluated and restructured strategy for B2B corporate customers within the Hawaii market. Designed new analytical tools to improve account management and executive reporting. Determined airline partnership strategy and negotiated agreements worth $100 million per year.

Tokyo, Japan

Highest ranking employee in Asia with responsibility for commercial and administrative functions across ten countries, with $375 million in annual revenue and 1,000 employees. Supervised seven country managers, analysis group and regional corporate communications staff. Coordinated with local offices and headquarters to set pricing and agency incentive structures.Guided integration of sales & administration functions during merger with Delta Air Lines. Presented at customer events, press conferences, and corporate briefings. Collaborated with other regional departments to achieve operational performance targets, meet expense budgets, and settle labor issues.

Greater Minneapolis-St. Paul Area

Developed and managed Reservations’ $775 million revenue and $70 million cost budget. Optimized operations of 5 call centers to maximize efficiency, revenue and customer service.

Greater Minneapolis-St. Paul Area

Responsible for revenue management of $2 billion Northwest & KLM Airlines Joint Venture. Produced record high unit revenue consistently every month. Led 5 managers and 18 analysts (including expatriates) through dramatic corporate challenges including labor strike, bankruptcy and pay cuts. Developed revenue management strategy and coordinated tactics jointly with alliance partner, despite complex and often competing goalsReduced system and process discrepancies between Northwest and KLM to enhance overall consistency of alliance for customers. Oversaw design and implementation of new $10 million seat inventory optimization system. Created annual revenue budget and bi-weekly forecast jointly with finance department.

Greater Minneapolis-St. Paul Area

Mba

Activities and Societies: Fuqua Scholar

Ba, Mathematics, Economics

Activities and Societies: Graduated Cum Laude