Brian Dean Email & Phone Number

Columbus, Ohio

Developed and maintained relationships with key stakeholders from high-profile clients and internal business partners to identify and understand needs as it relates to VSP products and services.Collaborated with Market Directors and Sales Leadership to develop and manage plans to achieve strategic objectives, growth, communication, and retention goals.Acted as expert advisor and primary VSP liaison between client and business partners on service and marketing related projects and issues.Prepared and conducted presentations to clients that promote the value of VSP programs and services to gain adoption and foster growth, high satisfaction, and retention.

Hilliard, Ohio

Coach and led a team tasked with identifying and executing complex action plans to drive account growth, loyalty and customer experience for large Enterprise & Government accounts.Manage cost and revenue through focus on key measures such as churn reduction and self-service utilization.Provide exceptional account support through effective account action planning, participation in Quarterly Business Reviews (QBRs) and effective management of controllable OCCs.Coach and develop representatives through behavioral based methods to drive exceptional results in key metrics.Oversee customer projects including, but not limited to, implementations, migrations, training and equipment deployments utilizing solid project management methodology and tools.Develop and manage cross-functional relationships including but not limited to Sales, Fraud, BFO, Compliance and Fulfillment to resolve issues and escalations – creating a seamless customer experience.Hiring manager executing all aspects from recruiting, interviewing, and selecting top talent to the Account Management Team.

Hilliard, Ohio

Coached and developed representatives through behavioral based coaching to achieve key initiatives while providing customers with an exceptional experience.Developed team culture and managed change to adapt to meet customer’s needs. Developed and maintained cross-functional relationships with Sales, Training, and Quality Assurance to drive solutions for external customers.Recruited, hired, and trained new employees on products and services as well as needs based selling techniques.

Dublin, Ohio

Increased sales growth through account upgrades, accessory sales, and adding additional services to improve customers business.Successfully lead the team in sales metrics resulting in the department leading the company overall in key performance metrics. Handled escalated concerns and applied technical expertise to resolve Tier 1 and Tier 2 technical issues. Gained valuable hands on experience through job shadowing of Senior Leaders within the organization to provide a better overall understanding of company operations and help to develop a positive career path. Served as a mentor and team lead for newer employees, assisting them with complex situations and answering questions specific to customer issues and technical systems.

Youngstown, Ohio Area

Led 15 coordinators ensuring sales metrics were exceeded, government guidelines and regulations were followed, and monitored customer satisfaction scores. Effectively engaged in behavioral based coaching with newer employees, provided performance reviews, and resolved escalated issues for clients. Actively participated in planning sessions with marketing teams and upper management to align current performance and behaviors with future goals. Recognized as the Top Supervisor in the department for both 2012 and 2013 by Senior Leadership.

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations, 4.0

Associate Of Arts (A.A.), Business Administration And Management, General