Brian Silva Email & Phone Number

Conyers, Georgia, United States

Atlanta, Georgia, United States

• Secured the FDA infrastructure by working directly with the Cybersecurity and Infrastructure Operations Center to resolve enterprise issues affecting the entire FDA
• Headed agent training on ‘Shift Left’, a process that improved SLAs and increased the size/scope of our portion of the contract.
• Coordinated agents in satisfying customers and resolving issues on varying systems.
• Generated SOPs for agents and customers to improve resolution rate.
• Resolved issues too difficult for Tier 1 agents, before escalating to Tier 2.

Atlanta, Georgia, United States

• Maintained the highest processing amount and resolution ratio of tickets.
• Developed templates to assist other agents in ticket resolution.

Greater Atlanta Area

• Managed employees to excel at their duties.
• Handled conflicts between employees.
• Ensured all facets of the kitchen exceeded regulations.

Greater Atlanta Area

• Led a team of sushi chefs to make Thai/Japanese fusion meals

Greater Atlanta Area

• Utilized research to develop solar panels and heating equipment under a Georgia Tech professor.
• Risk analysis was used in order to determine impact, and cost efficacy.

Greater Atlanta Area

• Worked under a professor at the Georgia Institute of Technology conducting research.
• Assisted in developing, for the Environmental Protection Agency (EPA), a physical model (VELMA) to address the effects of changes in climate, land-use, and other interacting stressors on multiple ecosystem services.

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

High School Diploma

Activities and Societies: Mu Alpha Theta - President; Math Team - Vice President; Lacrosse - Manager; American Regions Mathematics League.